Airport Operations Manager

6 days ago


Copenhagen, Copenhagen, Denmark Etihad Full time
About the Role

The Airport Operations Manager will oversee all passenger and aircraft handling operations, ensuring adherence to arrival/departure checklists, brand requirements, company policy/procedures, and regulatory requirements. This role requires a mature personality with outstanding communication skills, supervisory skills, and passion to deliver service.

Key Responsibilities
  • Manage safety and security outcomes on a shift basis through hazard identification, safety, and compliance monitoring and reporting.
  • Liaise with Guest Control, Network Control, and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity.
  • Deliver, maintain and rehearse station emergency response plan, disruption planning, diversion/delay handling, and business continuity plans.
Requirements
  • Degree level education desirable or relevant industry experience with a demonstrable knowledge of frontline service delivery and communication skills.
  • Previous exposure to a highly pressured and multicultural environment in a supervisory role within a shift environment required.
  • Minimum 5-7 years' experience within service, hospitality, airline, or retail industry, with a relevant knowledge of aviation, travel industry, and/or airport policies.


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