Danish Speaking Help Desk Agent Malmö

7 days ago


Copenhagen, Copenhagen, Denmark Boozt Group Full time
About Boozt Group

At Boozt Group, we're passionate about delivering an exceptional customer experience across the Nordics. We strive to innovate and grow, while maintaining our commitment to trust, freedom, and responsibility.

The Opportunity

We're seeking a Danish Speaking Customer Service Agent to join our team. As a key member of our Customer Service Team, you will play a critical role in driving customer satisfaction and loyalty.

Your primary responsibilities will include:

  1. Delivering high-quality customer service via phone, email, and chat
  2. Improving processes and contributing to better customer experiences
  3. Handling inquiries, from product details to shipping, payments, and promotions
  4. Owning challenges and proactively seeking solutions
  5. Ensuring a seamless experience from order to delivery
About You

To succeed in this role, you should have excellent communication skills, be fluent in Danish, and have previous experience in the service industry. You should be able to thrive in a fast-paced environment, excel at problem-solving, and provide quick, clear, and personalized solutions even in high-pressure situations.

What We Offer

We offer a full-time employment contract with a 6-month probation period. Our team operates during two shifts: 8:00-17:00 and 10:00-19:00, with your working schedule published four months in advance.

You'll join a diverse and international team where we support and learn from each other, and we prioritize having fun while working.

Our Culture

We value trust, freedom, and responsibility, and we strive to create a workplace that's both challenging and rewarding. We believe in offering great personal and internal career development opportunities, a flexible work environment, and a range of benefits, including a generous employee discount, wellness allowance, and sports activities.



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