Danish Speaking Technical Support Specialist in Greece

4 weeks ago


Copenhagen, Copenhagen, Denmark Patrique Mercier Recruitment Full time
Technical Support Specialist for Danish Speaking Clients

Patrique Mercier Recruitment is a leading agency connecting skilled candidates with roles in their native languages across diverse industries. We are excited to announce a fantastic opportunity for a Danish Speaking Technical Support Agent based in Greece.

About the Role

This pivotal position involves providing expert technical assistance to Danish-speaking clients, helping them navigate technical challenges with ease and efficiency. As a Technical Support Specialist, you will be responsible for assisting clients through phone, email, and chat, providing timely technical support and resolving issues efficiently to enhance customer satisfaction.

Key Responsibilities
  • Diagnose and resolve technical issues promptly to ensure customer satisfaction.
  • Document customer interactions accurately to maintain support records.
  • Clearly communicate solutions and troubleshooting steps to customers.
  • Collaborate with other teams to identify trends and areas for improvement.
  • Educate clients on product functionalities and best practices to improve their experience.
Requirements
  • Fluency in Danish and English, both written and spoken.
  • Experience in technical support or a customer-facing role.
  • Strong analytical and troubleshooting skills.
  • Able to manage multiple tasks in a fast-paced environment.
  • Familiar with digital technologies and software applications.
  • Excellent communication and interpersonal skills.
What We Offer
  • Private Health Insurance
  • Pension Plan
  • Paid Time Off
  • Work From Home
  • Training & Development
  • Performance Bonus


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