Customer Support Expert for International Markets

2 weeks ago


Aalborg, Ålborg Kommune, Denmark Cross Border Talents Full time

We are seeking a highly skilled Customer Support Specialist to join our team at Cross Border Talents in Malta. As a key member of our customer success team, you will be responsible for managing customer inquiries and resolving issues via email and live chat.

Job Description

Role Overview:

You will work closely with internal teams to ensure seamless support delivery and collaborate with teammates to enhance processes and improve customer experiences.

Key Responsibilities:

  • Respond to customer queries via email with clear and prompt communication
  • Moderate user-generated content to ensure compliance with company policies
  • Identify and address potential scams or fraudulent activities to maintain platform security
  • Accurately document customer interactions and resolutions
  • Collaborate with teammates to enhance processes and improve customer experiences
  • Provide precise information using the best tools and resources available
  • Meet personal and team performance targets
  • Work with internal and client teams to ensure seamless support delivery
  • Attend training sessions to stay updated on moderation guidelines
  • Support multiple workflows, clients, and markets as needed

Requirements:

  • Fluent in Danish (C2 level)
  • Fluent in English (B2 level)
  • EU citizenship or Maltese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Work with Us?

As a valued member of our team, you can expect a competitive salary of €35,000 - €45,000 per annum, performance bonuses, and a range of benefits including transportation provided and relocation support.



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