Customer Support Expert for International Markets
2 weeks ago
We are seeking a highly skilled Customer Support Specialist to join our team at Cross Border Talents in Malta. As a key member of our customer success team, you will be responsible for managing customer inquiries and resolving issues via email and live chat.
Job DescriptionRole Overview:
You will work closely with internal teams to ensure seamless support delivery and collaborate with teammates to enhance processes and improve customer experiences.
Key Responsibilities:
- Respond to customer queries via email with clear and prompt communication
- Moderate user-generated content to ensure compliance with company policies
- Identify and address potential scams or fraudulent activities to maintain platform security
- Accurately document customer interactions and resolutions
- Collaborate with teammates to enhance processes and improve customer experiences
- Provide precise information using the best tools and resources available
- Meet personal and team performance targets
- Work with internal and client teams to ensure seamless support delivery
- Attend training sessions to stay updated on moderation guidelines
- Support multiple workflows, clients, and markets as needed
Requirements:
- Fluent in Danish (C2 level)
- Fluent in English (B2 level)
- EU citizenship or Maltese Residency Card
- 0-1 year experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
Why Work with Us?
As a valued member of our team, you can expect a competitive salary of €35,000 - €45,000 per annum, performance bonuses, and a range of benefits including transportation provided and relocation support.
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