Lead Reception Manager Copenhagen

1 month ago


Copenhagen, Copenhagen, Denmark AIRE Ancient Baths Copenhagen Full time
About AIRE Ancient Baths

AIRE Ancient Baths is a global wellness brand with a presence in major cities worldwide, offering a unique and timeless relaxation experience inspired by ancient traditions. Our Copenhagen location, situated in the Carlsberg Byen district, is part of our mission to bring serenity and luxury to urban environments.

Job Summary

We are seeking an experienced Front Desk Manager to lead our team at AIRE Ancient Baths Copenhagen. This role offers a challenging opportunity for a seasoned professional to oversee the front desk operations, manage staff, and ensure exceptional client experiences.

Responsibilities
  • Supervise and motivate the front desk team, fostering a culture of continuous improvement and adherence to company protocols and standards.
  • Evaluate compliance with front desk and locker attendant protocols, identify and resolve incidents that may affect client experiences, and guarantee timely implementation of cleaning and sanitation processes.
  • Ensure proper functioning of internal laundry services, managing textile products and implementing necessary safety measures.
  • Support group and VIP bookings, coordinating shifts and following AIRE policies and protocols.
  • Promote communication between departments, including daily briefings and incident reporting.
  • Carry out sales and inventory management, maintaining accurate records.
Requirements
  • At least 3 years of team management experience, preferably in hospitality or wellness sectors.
  • Minimum 5 years of experience in a front desk agent role.
  • Fluency in both Danish and English languages.
  • Experience in similar roles is an advantage, as is knowledge of AIRE's values and principles.
Benefits

This position offers a competitive salary of 37,000 DKK per month, plus annual bonuses, a permanent contract with 37 hours per week, birthday gift, and access to our canteen perks.

About You

We are looking for a dedicated and results-driven individual who shares our passion for delivering exceptional client experiences. If you are a motivated leader with a strong background in team management and customer service, we encourage you to apply for this exciting opportunity.


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