Front Desk Manager
2 weeks ago
Ancient Baths Experience Leader
We are seeking a seasoned professional to lead our Front Desk and Housekeeping team at AIRE Ancient Baths Copenhagen.
About the Role:
The successful candidate will be responsible for creating a seamless and welcoming experience for our clients. This includes supervising the Front Desk and Locker Rooms, ensuring that all elements are in place and working properly. They will also be responsible for evaluating compliance with our protocols and standards, identifying and resolving incidents or special situations that may affect the client experience, and guaranteeing the timely implementation of cleaning and sanitation processes.
Key Responsibilities:
- Client Experience: Supervise and guarantee a suitable environment and atmosphere at the Front Desk and Locker Rooms, following AIRE's guidelines and style book.
- Evaluate compliance with the Front desk and locker Attendants Team's Protocols and Standards.
- Identify and resolve any incidents or special situations that may affect the client experience.
- Guarantee the timely implementation of cleaning and sanitation processes set out in the company's protocols.
- Ensure the proper functioning of the internal laundry of the Centre.
Management:
- Provide support in the management of group and VIP bookings, guaranteeing the proper organization of each shift, and following AIRE's policies and protocols.
- Promote communication with the organization's Contact Centre, ensuring coordination and rapport between the two.
- Ensure that the daily briefing is carried out by the team, together with other operational departments.
- Supervise the inventory of the different products in the area.
- Carry out the sale and collection of the different products marketed in the reception area.
- Make weekly and daily reports of incidents, improvements, and events of interest and report them to Management.
People Management:
- Be responsible for the recruitment, training, and development of their team.
- Provide individual feedback to the members of their team on their performance.
- Generate work dynamics in your team that promote teamwork and respect and continuous improvement of AIRE standards.
- Plan and supervise the work of their team.
- Conduct and plan the rotations of the employees under their supervision.
Benefits:
- Salary: DKK 37,000 per month.
- Bonus Scheme: Annually, in addition to your base salary.
- Permanent Contract and Working Hours: You will have a permanent contract with 37 hours per week.
- Birthday Gift: Enjoy an AIRE experience on your birthday.
- Discounts: Benefit from 30% off on all our AIRE experiences.
- Canteen Perks: Access to coffee at our canteen, and fruits on weekends.
- Inclusive Work Environment: At AIRE, team spirit is our greatest asset.
About Us:
AIRE Ancient Baths offer a timeless relaxation experience, inspired by ancient Roman, Greek, and Ottoman traditions, set in restored historical buildings in major global cities.
At AIRE, we're delighted to have a global presence with eight established centers in cities such as NYC, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. Looking ahead, we're excited about our upcoming Upper East Side and Toronto facilities.
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