Customer Data Protection Specialist

2 months ago


Copenhagen, Copenhagen, Denmark Pandora AS Full time

Data Privacy Compliance in Marketing

As a Customer Data Protection Specialist at Pandora A/S, you will play a vital role in ensuring the company's adherence to data protection regulations, particularly GDPR and CPRA. Your primary responsibilities will include:

  • Leading the DSR Process
    • Manage the Data Subject Rights (DSR) operating model in collaboration with DSR agents in Warsaw, PL.
    • Document and align processes across stakeholders, ensuring SLA adherence.
    • Support DSR agents in request handling and query resolution.
    • Personalize the DSR process, including automated communication to enhance customer experience.
    • Lead a project to semi-automate the DSR process with key stakeholders.
  • Collaboration with the Global Privacy Team
    • Future-proof the Customer Data Privacy setup by following trends, best practices, and regulations.
    • Organize DSR workshops for new joiners, business owners, and other stakeholders.
    • Lead customer data retention and storage processes in accordance with Pandora's Privacy Policy.
    • Provide monthly updates to the Business Owner on relevant topics.
  • Serving as a Subject Matter Expert
    • Lead the data retention agenda, measuring effectiveness and improving opt-out rates.
    • Act as Marketing's go-to person for privacy and compliance questions, participating in various projects.
    • Participate in the Data Capture and Consumer Data Forum, ensuring comprehensive data management and alignment.

About You

You should be proactive, with the ability to take initiative and work independently and with a team. We believe you exhibit motivation, a strong curiosity for knowledge and skills, and are organized with a focus on details.

We are looking for someone with:

  • A relevant degree in Marketing and/or Digital Business/Information Systems.
  • Experience working with privacy and/or compliance.
  • Proficient knowledge of GDPR, CPRA, and similar regulations.
  • Strong project management skills and experience with tools like Asana.
  • Excellent stakeholder management capabilities.
  • Able to thrive in a global team environment.
  • Great verbal and written communication, and presentation skills.


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