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IT Support Specialist

1 month ago


Copenhagen, Copenhagen, Denmark Cision Denmark ApS Full time
Job Title: IT Support Engineer

Cision Denmark ApS is seeking a highly skilled IT Support Engineer to join our global team. As an IT Support Engineer, you will be responsible for providing top-notch technical support to our internal end-users worldwide.

Key Responsibilities:
  • Provide exceptional customer service and technical support to end-users
  • Offer remote and on-site support for Windows, Apple, and Linux users
  • Collaborate with various teams to resolve technical issues and implement new technologies
  • Utilize our ITSM platform to categorize, prioritize, and escalate issues as necessary
  • Analyze and troubleshoot hardware and software problems
  • Participate in project-related activities and contribute to the development of system support documentation
Requirements:
  • 2+ years of experience in Microsoft Windows, Apple, network troubleshooting, and web-based application support
  • Strong experience in providing desk-side and remote support
  • Knowledge of ITIL methodologies is a plus
  • Excellent analytical and problem-solving skills
  • Ability to work effectively in a global team environment
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

Please note that this position is only available to candidates who are currently residing in Denmark.