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IT Support Specialist
1 month ago
Cision Denmark ApS is seeking a highly skilled IT Support Engineer to join our global team. As an IT Support Engineer, you will be responsible for providing top-notch technical support to our internal end-users worldwide.
Key Responsibilities:- Provide exceptional customer service and technical support to end-users
- Offer remote and on-site support for Windows, Apple, and Linux users
- Collaborate with various teams to resolve technical issues and implement new technologies
- Utilize our ITSM platform to categorize, prioritize, and escalate issues as necessary
- Analyze and troubleshoot hardware and software problems
- Participate in project-related activities and contribute to the development of system support documentation
- 2+ years of experience in Microsoft Windows, Apple, network troubleshooting, and web-based application support
- Strong experience in providing desk-side and remote support
- Knowledge of ITIL methodologies is a plus
- Excellent analytical and problem-solving skills
- Ability to work effectively in a global team environment
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
Please note that this position is only available to candidates who are currently residing in Denmark.