Head of Coach Success

5 days ago

Copenhagen, Copenhagen, Denmark CoCoach Full time 80,000 - 120,000 per year

Our Promise: No Coach Grows Alone
At
CoCoach
, we believe that too many coaching businesses fail. Not because the coach isn't good enough. But because they don't get the support they need to make it work. We provide the AI powered tools, the playbooks, the strategy, and execution that transform coaching dreams into thriving, sustainable businesses. Whether someone is just getting started or scaling their practice, CoCoach stands beside them as a true growth partner.

Now we're looking for a
Head of Coach Success
who shares that belief – someone ready to champion our coaches' journeys from first website visit to long-term success.

What You'll Do
As our
Head of Coach Success
, you'll be the architect of the coach online experience — designing and owning the full success journey. You'll build processes and systems and create relevant resources that help every coach feel supported, confident, and capable of growing their online coaching business.

  • Build the CoCoach success center: define the strategy, implement the solutions. Incl. developing the playbooks, tutorials, and learning resources that empower self-driven growth.
  • Collaborate closely across teams: work directly with Product, Marketing, and Growth to make the voice of the coach central to every decision.
  • Deliver outstanding onboarding: create experiences that help coaches quickly realize value and results – ensuring no coach ever grows alone.
  • Measure and optimize: use data, insights, and feedback to continually improve how we support and scale success.

Who You Are
You're experienced, driven/proactive, empathetic, but most importantly embrace accountability. The Head Coach Success is YOUR area of the business to own, develop and live. You've built success programs before and know how to balance strategy with hands-on execution. You love seeing people thrive and products work – and you're motivated by the idea of helping thousands of coaches reach their potential.

  • ~5+ years in Customer Success, or similar roles (SaaS background preferred).
  • Strong communicator and natural educator with high emotional intelligence.
  • Comfortable taking ownership and leading initiatives independently.
  • Analytical mindset – you measure what matters and act on insights and data.

A builder at heart: you love turning ideas into scalable systems, test and fail and take proud ownership of the performance - Good or bad.

Why Join CoCoach
At CoCoach, you won't just be filling a role – you'll be a 'start-up within the start-up'. You'll help shape how thousands of coaches learn, grow and succeed – proving every day that
No Coach Grows Alone.

  • Lead a business-critical function with autonomy and accountability.
  • Learn, collaborate and develop with the most passionate, wholesome, driven, fun and ambitious team you can think of.
  • Be part of a fast-moving scale-up that aims at creating the best possible working environment in central Copenhagen.
  • Competitive salary with unlimited growth and impact opportunities.

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