Customer Success Manager

At Dripdrop, you will make an impact from day one.
As a caring, structured, and proactive person who loves seeing people and partnerships grow, you will help create success that truly lasts, for our partners and our planet.

We call them partners for a reason. What we do is not transactional. Every relationship we build is rooted in trust, shared purpose, and genuine care. When our partners succeed, so do we, and that belief shapes everything we do in Customer Success.

You will bring curiosity and builder energy, turning ideas into structure, insights into action, and progress into stories worth celebrating.

You will be part of Dripdrop, a fast-growing Danish startup making rain smarter and sustainability simpler. Our partners include some of the world's most recognized hospitality brands such as Marriott, Hilton, and Radisson, and we are growing fast across Europe with global ambitions.

The role
You will work closely with our Head of Customer Success to shape how success is delivered, measured, and scaled across our growing global partner base. This role is about turning strategy into action. You will take ownership of initiatives, follow through on projects, and help ensure that every partner feels the value of Dripdrop from onboarding to advocacy, strengthening relationships, preventing churn, and building loyalty that lasts.

You will have room to build, test, and own your ideas with trust and support to make them real. You will not be managing people. You will be managing outcomes.

You will connect dots between Customer Success, Production, Sales, and Marketing to drive adoption, build relationships, and turn satisfied partners into long term ambassadors. You will be one of the bridges between teams, turning insights into alignment and alignment into action.

As part of our growth journey, you will also play a key role in strengthening our presence in expanding markets and turning partner satisfaction into measurable growth through referrals, success stories, and new opportunities.

You will be based at our headquarters in Aarhus, collaborating daily with our commercial team and often traveling to meet partners or support expansion projects.

You will be doing

• Building genuine relationships with partners, understanding their goals, and helping them succeed through proactive collaboration and care
• Turning insights and ideas into clear success projects that improve partner outcomes and strengthen long-term relationships
• Supporting and improving how we onboard, optimize, and grow partners so their experience feels smooth, personal, and valuable from day one
• Coordinating with Sales and Marketing to activate ambassadors, collect success stories, and create shared wins
• Proactively identifying early signs of churn and taking action to re-engage and retain at-risk partners through genuine dialogue and tailored support
• Transforming satisfaction into growth by identifying referral opportunities and celebrating partners who advocate for Dripdrop
• Following up with care and curiosity to ensure partners see real impact — not just service
• Supporting growth in expanding markets by helping partners reach new milestones and sharing insights that make our collective success stronger
• Bringing curiosity to how we measure progress, using data to tell stories and celebrate what is working

You will thrive here if

• You genuinely care about people and find energy in helping others succeed
• You are proactive and curious, always looking for better ways to create value for partners and colleagues
• You combine structure with empathy: you listen carefully, follow up thoughtfully, and communicate with care and clarity
• You see yourself as a builder who enjoys taking ownership, connecting dots, and turning ideas into progress
• You find joy in collaboration and believe that shared success is the most meaningful kind
• You are comfortable using AI tools to stay efficient and organized
• You are fluent in English and express yourself clearly and confidently, both in writing and in conversations
• You care about impact, and want your work to make hospitality more sustainable and relationships more meaningful

Who We Are
Dripdrop is a Danish startup on a mission to make rain smarter and sustainability simpler. We help hotels, offices, and venues provide umbrellas through an automated sharing service that's circular, branded, and good for the planet.

Every umbrella is made from recycled materials

Every rental supports the collection of plastic waste

Every partner helps us make hospitality more sustainable

We're an international team (25 people) with a big mission and a 4-day work week every second week. Our work and social language is English.

Perks And Benefits
4-day work week every second week

Real ownership and visible impact

A team spanning Brazil, Denmark, USA, Slovakia, Netherlands, Romania, Italy, Lithuania, and Sweden

Central Aarhus office

Coffee, tea, and good vibes every day

Rapidly growing company with global ambitions (expanding to the US in 2026)

How To Apply
Send us a 2-minute video introducing yourself. Tell us:

• Why does this role excite you.
• Why you're a great fit for it.
• A short example of how you've helped create success before for customers, partners, or teams.

We review applications on an ongoing basis, but don't wait too long to send yours.

Applications close December 14th, 2025
At Dripdrop, growth starts with people. We scale smarter by staying curious, collaborative, and human.