Lead Service Designer

Design the future of the LEGO Groups global supply chain.

We're looking for a Lead Service Designer (Parental cover 10-11 months) to orchestrate seamless, end-to-end experiences across one of the most complex and creative supply chains in the world. You'll bridge strategy, systems thinking, and human insight to help us deliver every brick — and every smile — more efficiently than ever.

Core Responsibilities

• Strategic vision & alignment
  
  Develop and execute an end-to-end supply chain service strategy that supports business objectives and long-term plans. Gain buy-in from senior leaders and communicate clearly across functions.
• End-to-end journey management
  
  Lead the design and continuous improvement of user journeys and processes across all supply chain touchpoints.
• Service blueprinting & documentation
  
  Create and maintain detailed service blueprints, customer journey maps, and system maps to visualize current and future states - identifying bottlenecks, pain points, and opportunities.
• Research & data-driven insights
  
  Plan and conduct qualitative and quantitative research with diverse stakeholders (suppliers, warehouse staff, logistics partners, customers). Use data and KPIs to guide decisions and measure impact.
• Cross-functional collaboration & facilitation
  
  Act as a connector across teams, leading workshops and co-design sessions with Product, Engineering, and Business to ensure smooth integration of solutions.
• Prototyping & implementation support
  
  Prototype complex ideas and partner with product teams to ensure effective, agile implementation. Help teams adapt quickly to changing priorities.
• Leadership & mentorship
  
  Coach and mentor designers and cross-functional peers in service design, systems thinking, and human-centered approaches.

Play your part in our team succeeding

As our Lead Service Designer focused on Supply Chain, you'll be an expert practitioner responsible for orchestrating the end-to-end experience of our complex ecosystem.

You'll connect business operations, product teams, and user needs - from suppliers to warehouse teams - to build a holistic, data-driven strategy for a seamless, resilient supply chain.

This role calls for a systems thinker who can influence senior stakeholders, navigate complexity, and embed user-centered design practices across the LEGO Group.

Do you have what it takes?

• Experience: Experienced in service design or related fields within complex environments — ideally supply chain, logistics, or large-scale operations. A strong portfolio demonstrating service design methodology is required.
• Systems thinking: Ability to understand and design within interconnected systems and services.
• Analytical mindset: Strong data interpretation and problem-solving skills to identify root causes and craft effective solutions.
• Communication & influence: Exceptional ability to align and influence senior stakeholders, communicating design rationale clearly.
• Technical proficiency: Comfortable with tools like Miro, Figma, and Dovetail.
• Leadership: Proven record of mentoring others and managing complex cross-functional initiatives.

Bonus Skills

• Takes initiative and ownership - you don't wait to be told.
• Highly collaborative, with contagious enthusiasm and a growth mindset.
• Experienced in championing design maturity and cross-organizational collaboration.
• Skilled at leading design culture efforts where communication and initiative drive success.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What's in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children's Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.