Senior Office Coordinator

5 months ago

Copenhagen, Denmark Zendesk Full time
Job Description

We’re looking for a Workplace Coordinator to join our team based in Copenhagen. The role is 100% office based.

As a member of the Zendesk Workplace Experience team, you’ll work hard to deliver exceptional service to our employees, customers, and guests. You thrive in a busy workplace environment. Above all, you lead with “yes” and love helping others. Until you’ve solved a problem, you’re not satisfied. You will naturally be the go-to person in the workplace for anything and everything. You’re a great communicator and don't shy away when the office needs someone to take the lead. You thrive under pressure and you don’t mind getting stuck in to lend a helping hand.

Primary Responsibilities: 

  • Working at the office front desk and being responsible for managing the daily reception duties

  • Lead onsite workplace operations 

  • Provide exemplary customer service to employees 

  • Manage the ticketing system & office help centre, providing a high level of customer satisfaction 

  • Management of vendor supply chain for services such as cleaning, security, maintenance, pest control, waste management 

  • Partnering in the procurement process through meetings and ongoing communication 

  • Responsibility for managing the workplace operational budget for your office 

  • Implementing a system of regular walk-throughs and audits of office incl. Workplace audit, Health & Safety audit 

  • Partnering with internal teams & external vendors to deliver all in-office events for employees incl. Wellness events 

  • Leading team related communications within the office 

  • Record all office-related expenses

  • Overseeing all planned and reactive maintenance e.g. HVAC, security systems, lighting, emergency lighting, life safety systems etc. 

  • Lead  food and beverage program 

  • Maintain up to date office seating plans 

  • Partnering with global managers whose programs require local support for effective implementation 

  • Help create & follow team policies and procedures 

Requirements: 

  • Minimum of 3 years’ experience in a fast-paced  Workplace/facilities role in a tech environment 

  • Knowledge base of HVAC systems essential 

  • Ability to consistently deliver a high level of customer service 

  • Strong communication skills across employees at all levels within the organization 

  • Demonstrated ability to handle multiple tasks with little or no supervision but know when to escalate and collaborate 

  • A sense of humour and ability to strike up a conversation with anyone 

  • Problem-solving skills 

  • Positive attitude; grace under pressure 

  • Accurate, organized record-keeping 

  • Punctual and accountable 

  • Fluent English (C1 or C2) and Danish

Nice to have:

  • Experience with office projects  

  • Experience with working with remote manager & team mates 

  • Experience of leading a vendors relationship

  • Experience with office build-out projects 

  • Experience with office management software tools 

  • Experience with global security systems, such as Brivo, S2, Lenel, Software House, etc.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

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