Engagement Manager, Denmark

Found in: beBee S DK - 1 month ago

København Ø, Denmark SAP Danmark Full time

We help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now

We are hiring in SAP Denmark’s Premium Engagement team. Do you want to be part of the SAP family and an amazing journey to the Cloud?

As an Engagement Manager, your role is crucial in managing the day-to-day operations of the SAP Premium Engagement services portfolio for our valued customers. You will be responsible for overseeing their systems, landscape environments, and platforms, while serving as a trusted advisor in co-creating and executing on their digital transformation roadmap with SAP.

What is Premium Engagement?
Premium Engagement (PE) is a strategic advisory service provided by SAP to our largest customers. It focuses on bringing SAP's innovations to life, accelerating the adoption and consumption of SAP Solutions across hybrid and cloud landscapes, and delivering on promises and expected outcomes. As an Engagement Manager, you will play a critical role in driving customer success and the success of the Danish Cloud Success Services organization.

SAP Premium Engagement is designed to help our customers thrive as intelligent enterprises. Through a holistic engagement model, a comprehensive service portfolio, and a full set of value-based services with predictable outcomes, the program helps customers navigate every shift and increase their return on investment.

As part of the SAP Services family, Premium Engagement offers the highest level of on-site engagement available within SAP. This means you will be supporting digital transformations, implementation projects, creating best-run operations, and initiating innovation opportunities within our customers. These are long-term partnerships, spanning multiple years, and provide customers with access to SAP's global teams of experts across product and solution portfolios.

As an Engagement Manager, your responsibilities will include:
• Understanding the customer's solution landscape and business processes.
• Acquiring the role of a trusted advisor within the customer organization.
• Creating detailed engagement and service delivery plans and driving their execution.
• Understanding SAP Premium Engagement's services and methodologies.
• Conceptualizing, executing, and tracking projects aligned with our organizational framework.
• Developing a strong network within the customer's organization.
• Coordinating the involvement of SAP Support resources onsite and in the back office.
• Identifying top issues, defining action plans, and driving the resolution process.
• Contributing to expanding and growing the engagements.
• Reporting to management and executive levels.

To succeed in this role, the following skills are required:
• Strong customer engagement skills and developing into a Trusted Advisor within an large, enterprise client
• Service delivery understanding and value-management mindset, with focus on managing PE services delivery as resourcing, staffing, scope, risk, issues and escalation management.
• Understanding an overall enterprise architecture across private cloud, SaaS, and on-premise solutions including integration
• Business acumen and business understanding: ACV (annual contract value) contract renewal, solutioning, procurement, customer retention, managing P&L on contract level
• Working as a core member of a virtual account team and orchestrating cross-account internal governance.
• Analysis of customer situation and requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics
• Engagement governance, executive reporting & presentations,
• Facilitation, negotiation, and de-escalation skills

We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 381695 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Requisition ID: 381695

Posted Date: Mar 27, 2024

Work Area: Consulting and Professional Services

Career Status: Professional

Employment Type: Regular Full Time

Expected Travel: 0 - 10%

Location: Copenhagen, DK, 2100

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