馃嚠馃嚬 Customer Success Manager

3 weeks ago

Aarhus, Denmark Formalize Full time

Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practise and the ideas within customer engagement, onboarding and service and do you have the initiative and motivation to always improve? Then you have some of the key qualities that we will be looking for to fill this position

The opportunity and what we offer

Formalize is on an expansive journey with strong market traction across Europe. As our new Customer Success Manager, you will play a vital role in securing a best in class onboarding and service experience for our growing customer base and you will contribute significantly to continuously increasing customer adoption and advocacy.

Be part of a fast-growing international SaaS company High level of trust and autonomy Be part of a social, diverse and international team

Responsibilities

Work closely with our customers to solve problems, create value and build loyalty Help build and optimize our Customer Success function across products and customer tiers Collaborate on projects across departments to improve the customer experience Be a source of customer feedback and qualified product ideas Help bring the voice of our customer into the heart of the business and make it relevant and actionable

Qualifications and about you

Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer facing position Experience working with SaaS platforms Strong communicator, collaborator and problem solver Connect effortlessly with clients and build lasting relationships Professional with great business acumen and customer understanding Structured, diligent and dedicated Professional fluency in English Native fluency in Italian You thrive in an environment where you contribute to maintaining a high momentum

About Formalize

Formalize is a tech company founded in 2021 with offices in Aarhus, Copenhagen, Milan and Madrid. Currently we are a team of +100 people from 13 nationalities operating in multiple European markets and are one of the fastest growing SaaS scale-ups.

Our journey started within the whistleblowing compliance sector, highlighted by the award-winning Whistleblower Software by Formalize, laying the foundation of our success story.

This initial chapter has been within whistleblowing compliance and meeting those regulations. Along the way we established strong partnerships and a base of satisfied customers. Our commitment was recognized through the best customer support, which earned us reputation as a customer-centric pioneer. But now, we extended our expertise to a larger compliance universe including data compliance, risk and privacy.

Formalize helps companies to effortlessly navigate and stay ahead in the ever-changing landscape of compliance. Our platform adapts to regulatory changes, continuously adapting to meet, and foresee, the evolving needs of our users - ensuring businesses remain compliant and confident in their operations.

Traits that describe our culture and employees:

We are all very goal orienteered and hardworking We are responsible, and we like accountability We are connecting, and we like to build meaningful relationships We are optimistic and like to laugh and have a positive atmosphere We like to dream big and to have clear visions for the future

Test in the recruitment process

In the recruitment process, we use talent profiles. You will therefore receive a link to the test after sending your application.

Experience shows that it provides the best experience for both candidates and us as a company. It's not about answering right or wrong, but whether one's talents match the context you will work in. We want to hire a colleague who really thrives and flourishes with us, and therefore we are looking for the employee who will be a good fit with Whistleblower Software in relation to

Fit between the person and work tasks Fit between the person and the colleagues in the team Fit between the person and the role

We know that when this is staged optimally, you thrive and succeed much better in your job.

Recruitment Process

Send application and upload relevant information Completion of Talent test 15 minutes online interview with our Talent Acquisition team 30 minutes online interview with our hiring manager 60 minutes in-person final interview with hiring manager and CRO / Head of Sales

Apply by attaching your resume and other relevant information and you will hear from us soon

We will hold interviews and hire on an ongoing basis. For mo

  • 馃嚠馃嚬 Student Assistant

    3 weeks ago

    Aarhus, Denmark Formalize Full time

    Are you looking for a student position and a great opportunity and want to invest heavily in your career while being a part of scaling a Customer Success team? If so, keep on reading! We are looking for three student assistants for our growing Customer Success team.The opportunity and what we offerFormalize is on a scaling journey with significant traction...

  • Customer Success Manager

    1 week ago

    Aarhus, Denmark Plecto Full time

    Customer Success Manager Are you our next Customer Success Manager? Do you have a natural flair for Customer Care and a good understanding to develop companies in different industries, by focusing on their unique KPI鈥檚? Then join us in building a world-class product that helps our customers succeed! At Plecto, we are on a mission to create the world鈥檚...

  • Customer Success Manager

    1 week ago

    Aarhus, Denmark RAPTOR SERVICES AS Full time

    Ans酶gningsfrist: Vi kalder ind til samtaler l酶bende Tiltr忙delse: Hurtigst muligt Type: Fuldtidsstilling Vil du v忙re med til at bygge st忙rke kunderelationer til nogle af de st酶rste e-commerce brands i Danmark og udlandet?聽 S氓 er du m氓ske den Customer Success Manager, som Raptor leder efter til vores flotte hovedkontor i hjertet af Aarhus! ...

  • Customer Success Manager, Aarhus

    1 week ago

    Aarhus, Denmark Bazoom Group Full time

    Bazoom Group s酶ger en detaljeorienteret Customer Success Manager til et dynamisk team, der arbejder fokuseret med kundetilfredshed og interessenth氓ndtering. Stillingen kr忙ver en lyst til at arbejde med operationelle og driftorienterede kommunikationsopgaver, hvor gode engelskkundskaber er en foruds忙tning for at lykkes. Er du struktureret og nyder at...

  • Head of Customer Success

    1 week ago

    Aarhus, Denmark Mindworking Full time

    Job Summary We are looking for a Head of Customer Success with experience in B2B SaaS solutions. Do you have experience and success in ensuring customers are happy, being cared for, and maximizing their ROI in a B2B SaaS environment? Reporting to the General Manager, you will be responsible for developing and implementing customer success strategies and...

  • Head of Customer Success

    1 week ago

    Aarhus, Denmark Mindworking AS Full time

    Job summary We are looking for a Head of Customer Success with experience in B2B SaaS solutions. Do you have experience and success in ensuring customers are happy, being cared for and maximizing their ROI in a B2B SaaS environment? Reporting to the General Manager, you will be responsible for developing and implementing customer success strategies and...

  • Customer Success Manager

    1 week ago

    Aarhus kommune, Denmark Plecto Full time

    Customer Success Manager (CSM) Are you our next Customer Success Manager? Do you have a natural flair for Customer Care and a good understanding to develop companies in different industries, by focusing on their unique KPI鈥檚? Then join us in building a world-class product that helps our customers succeed! At Plecto, we are on a mission to create the...

  • -- Customer Success Manager

    1 week ago

    Aarhus, Denmark Formalize (formerly Whistleblower Software) Full time

    Customer Success Manager - French speaking (Aarhus) Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding and service and do you have the...

  • -- Customer Success Manager

    1 week ago

    Aarhus, Denmark Formalize (formerly Whistleblower Software) Full time

    Customer Success Manager - Italian speaking (Aarhus) Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service? Do you have the...

  • Customer Success Manager

    3 weeks ago

    Aarhus, Denmark Whistleblower Software ApS Full time

    Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team?Do you have knowledge and experience to contribute to best practise and the ideas within customer engagement, onboarding and service and do you have the initiative and motivation to always improve? Then you have...

  • Customer Success Manager

    3 weeks ago

    Aarhus, Denmark Whistleblower Software ApS Full time

    Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team?Do you have knowledge and experience to contribute to best practise and the ideas within customer engagement, onboarding and service and do you have the initiative and motivation to always improve? Then you have...

  • Customer Success Manager

    3 weeks ago

    Aarhus, Denmark Whistleblower Software ApS Full time

    Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team?Do you have knowledge and experience to contribute to best practise and the ideas within customer engagement, onboarding and service and do you have the initiative and motivation to always improve? Then you have...

  • Customer Success Manager

    3 weeks ago

    Aarhus, Denmark Whistleblower Software ApS Full time

    Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team?Do you have knowledge and experience to contribute to best practise and the ideas within customer engagement, onboarding and service and do you have the initiative and motivation to always improve? Then you have...

  • -- Customer Success Manager

    1 week ago

    Aarhus, Denmark The Hub Full time

    Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practices and the ideas within customer engagement, onboarding, and service? Then you have some of the key qualities that we will be looking for to...

  • -- Customer Success Manager

    1 week ago

    Aarhus, Denmark The Hub Full time

    Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service? Do you have the initiative and motivation to always improve? Then you have...

  • -- Customer Success Manager

    1 week ago

    Aarhus, Denmark The Hub Full time

    Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service? Do you have the initiative and motivation to always improve? Then you have...

  • -- Customer Success Manager

    1 week ago

    Aarhus, Denmark Formalize (formerly Whistleblower Software) Full time

    Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practices and the ideas within customer engagement, onboarding, and service? Do you have the initiative and motivation to always improve? Then you have...

  • -- Customer Success Manager

    1 week ago

    Aarhus, Denmark Whistleblower Software Full time

    Formalize Madrid Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service? Do you have the initiative...

  • -- Customer Success Manager

    1 week ago

    Aarhus, Denmark Whistleblower Software Full time

    Formalize Milan Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service? Do you have the initiative and...

  • -- Customer Success Manager

    1 week ago

    Aarhus, Denmark Whistleblower Software Full time

    Formalize Aarhus Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service and do you have the initiative...