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Head of Customer Success

2 months ago

Aarhus, Denmark Mindworking Full time

Job Summary

We are looking for a Head of Customer Success with experience in B2B SaaS solutions.

Do you have experience and success in ensuring customers are happy, being cared for, and maximizing their ROI in a B2B SaaS environment?

Reporting to the General Manager, you will be responsible for developing and implementing customer success strategies and maintaining our strong customer relationships.

Mindworking & Reapit – Who Are We?

Mindworking A/S, based in Aarhus, Denmark (owned by Reapit), provides software solutions for the real estate industry. We develop unique tools based on in-depth insight into the industry and knowledge of the possibilities in technology. We are the market leader in Denmark and regard our customers' success and challenges as our own. Enabling you is our mantra - enabling our customers to optimize their business with our tools is our success criterion. Our office is in the center of Aarhus in an inspiring environment - and we are currently 55 dedicated employees who focus every day on relevant and user-friendly innovation.

Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We’ve been helping residential estate agents to put growth on repeat for the past 25 years, providing agencies in the UK, Ireland, Australia, and Denmark with all the essential technology they need to run and grow their businesses, underpinned by our robust, enterprise-ready security infrastructure.

What You’ll Be Doing

  1. Selling to and counseling current and potential customers in the Danish market.
  2. Develop and maintain strong relationships with existing customers.
  3. Develop and execute customer success strategies, including relevant market segmentation, and implement customer-specific plans and activities.
  4. Managing, coaching, and developing the department's employees.
  5. Continuously improve processes, concepts, and tools in the department to achieve better results.
  6. Set and achieve customer success targets, prepare budgets and forecasts, and monitor performance to ensure results and predictability.
  7. Provide regular reporting and forecasting to the Danish management team as well as international group management.

Who We’re Looking For

As a person, you are outgoing, approachable, and trustworthy. You are motivated by new goals and challenges, are a good negotiator, and good at creating and maintaining relationships. You are dedicated and have a business mindset that also gives you an understanding of customer issues and an eye for Mindworking's goals and strategy.

You build your leadership on involvement and motivation and can embrace the diversity of your employees, both professionally and personally. You are trustworthy and enjoy the respect of customers, partners, and employees - and appreciate an informal workplace where there is room for fun.

  1. Experience and success within B2B SaaS customer success and a proven track record of meeting targets.
  2. Experience in establishing and leading effective customer teams - we emphasize that you are motivated by creating results through your employees and that you set a good example for your team.
  3. Proven success in developing and executing customer success strategies.
  4. Analytical and structured, with experience in using data and systems to support the sales process, preferably Power BI and HubSpot.
  5. Knowledge of the real estate industry would be a big plus.

What’s In It For You?

Mindworking offers an attractive position in a dynamic and growing international company, where you will be part of an informal organization in Denmark and a global team in Reapit. We’re offering the chance to really make a difference and the opportunity for personal growth is very real. You’ll feel part of a special team with exciting career opportunities and international relations with talented specialists.

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