Customer Success Specialist
3 weeks ago
Så kan det være dig vi står og mangler Her er der nemlig tale om en helt unik mulighed.
I Kontolink er vi i gang med en spændende rejse, og udvider derfor vores Customer Success team, så vi kan fortsætte med at holde vores kundetilfredshed helt i top.
Hvem er Kontolink?Vi er et startup, som er sat i verden for at hjælpe virksomheder, bogholdere og revisorer med at automatisere deres regnskabsproces via vores SaaS løsning. Det er tidsbesparende - og de fleste ender ligefrem med at synes, det er sjovt at lave regnskab.
Det er en stor opgave - men bare rolig, vi er allerede godt på vej.
Hvad laver Customer Success Teamet?Customer Success Teamet har ansvaret for alt, hvad der omhandler Kontolinks kunder. Det dækker over alt lige fra onboarding af bogholdere og revisorer, til vores supportside på , til fakturering. Og dette er blot et udklip af noget af det vi skal bruge din hjælp og dine idéer til.
Som person matcher du stillingen, hvis du: Bliver motiveret af glade kunder og kundefeedback Er empatisk, udadvendt og har en naturlig evne til, at få folk omkring dig til at føle sig godt tilpas Er motiveret og engageret og ikke bange for at komme med inputs Har interesse i, at sætte dit eget præg på processer og arbejdsgange Er en holdspiller Er proaktiv og kan arbejde selvstændigt Er vild med menneskelig kontakt Ser muligheder frem for begrænsninger Er velformuleret både i skrift og tale på både dansk og engelsk Har du erfaring med kundeservice, er det et plus Er klar til en rejse af de helt store Dine primære arbejdsopgaver indebærer: Daglig kontakt med vores kunder, som kan være alt lige fra enkeltmandsvirksomheder, til større revisionshuse. Kundekontakt via mail, chat, telefon, videomøder, webinars mm. Her gælder både henvendelser fra vores kunder, men også proaktiv kontakt. Få nye kunder godt ombord, igennem vores onboarding proces. Være formidleren mellem vores kunder, vores salgsafdeling, vores udviklere og vores produktspecialister. Hvad kan du (bl.a.) forvente af os i Kontolink? En social arbejdsplads præget af ansvar, selvstændighed og scale-up kultur Grundig oplæring og forventningsafstemning, så vi sikre du får den bedste opstart Du bliver en del af et super stærkt team inden for Software as a service (SaaS) Du kommer til at arbejde tæt sammen med vores Customer Success Manager Central beliggenhed på Christianshavn tæt ved metro Du får en yderst fair løn og almindelige kontor arbejdstider Mulighed for fleksibel arbejdsdag både på kontor og hjemme Massere af positiv energi og gode kollegaer Vi glæder os meget til at høre fra digVi afholder løbende samtaler, og ansætter så snart vi har den helt rigtige kandidat.
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