Network Technician

4 days ago


Copenhagen, Copenhagen, Denmark Globalconnect Full time

Brænder du for at hjælpe kunder med tekniske udfordringer og har du flair for netværksteknologi?

Vil du arbejde med moderne netværksteknologi og samtidig gøre en forskel for vores B2B-kunder? Trives du med at finde løsninger, når teknikken driller, og sikre, at tingene virker i virkeligheden? Så kan det være dig, vi har brug for på holdet i GlobalConnect.

I denne rolle bliver du en vigtig del af vores team, hvor vi arbejder tæt sammen om at sikre stabil drift og hurtig support til vores kunder. Du bliver det tekniske bindeled mellem kunden og vores specialister og får mulighed for at arbejde hands-on med fejlfinding, analyser og kommunikation.

Du bliver en del af et team, der tager ansvar, hjælper hinanden og arbejder for, at vores løsninger gør hverdagen lettere for kunderne. Du får rig mulighed for at blive klogere på netværksteknologier, samtidig med at du hjælper vores kunder.

Dine opgaver vil blandt andet være at:

  1. Tage imod og håndtere henvendelser fra kunder via telefon, e-mail og ticketsystem.
  2. Fejlsøge og analysere problemer i kundernes netværk (LAN, WAN, VPN mv.).
  3. Eskalere mere komplekse sager videre til specialister.
  4. Holde kunderne løbende informeret om status – og sikre tydelig kommunikation.

Hos GlobalConnect får du adgang til masser af moderne teknologi, dygtige kollegaer og en kultur, hvor alle bidrager med det, de kan. Vi tror på, at mennesker lærer bedst, når de får ansvar, sparring og mulighed for at være med, hvor det sker. Det får du her.

For at få en god start i rollen, tænker vi at du med fordel har:

  1. Erfaring fra en teknisk rolle inden for IT-support, netværk eller telekommunikation.
  2. Kendskab til netværksteknologier som LAN, WAN og VPN.
  3. Gode kommunikationsevner – både mundtligt og skriftligt på dansk og engelsk.
  4. En struktureret tilgang til dit arbejde og trives med at hjælpe kunder hurtigt videre.

Hos os behøver du ikke sende et personligt brev – medmindre der er noget særligt, du gerne vil forklare, og som ikke fremgår af dit CV eller din LinkedIn-profil.

Vi glæder os til at høre fra dig

København, DK, 2450

#J-18808-Ljbffr
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