IT Infrastructure Technician
2 days ago
As a Desktop Support Technician L2 at Excis Compliance Ltd., you will be part of a global team that values innovation and collaboration. We deliver excellence in desktop support, network management, and IT solutions to Fortune 500 companies and growing businesses alike.
Job Overview:
You will provide technical support for hardware, software, and IT infrastructure, ensuring seamless operations for our clients. Your responsibilities will include troubleshooting advanced issues, collaborating with teams globally, and helping implement IT solutions for efficiency and performance.
Responsibilities:
- Provide Level 2 support for desktop, laptop, and peripheral hardware.
- Troubleshoot and resolve advanced Windows operating system issues, including updates, performance optimization, and registry fixes.
- Configure and maintain Microsoft Office 365 applications.
- Manage and troubleshoot Active Directory, including account management, group policies, and domain connections.
- Configure and support mobile devices using Mobile Device Management solutions.
- Identify and resolve network issues, including LAN/WAN, TCP/IP, and DNS/DHCP problems.
- Assist with VPN connectivity and security updates.
- Implement and manage endpoint protection tools.
- Provide remote support using various tools.
- Manage hardware inventory and coordinate with vendors for hardware repairs.
- Collaborate with Level 3 teams and escalate issues as needed.
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