Customer Success Manager

1 week ago


Århus, Århus Kommune, Denmark Whistleblower Software Full time

Formalize, a pioneer in compliance software, is seeking a skilled Customer Success Manager to join our growing team. As an early hire in our newly established Customer Success function, you will play a vital role in securing a best-in-class onboarding and service experience for our expanding customer base.

We are looking for someone with knowledge and experience in contributing to best practices and ideas within customer engagement, onboarding, and service. If you have the initiative and motivation to continuously improve and thrive in a fast-paced environment, we encourage you to apply.

The Opportunity

  • Be part of a rapidly growing international SaaS company
  • Collaborate closely with our customers to solve problems, create value, and build loyalty
  • Contribute to building and optimizing our Customer Success function across products and customer tiers
  • Promote collaboration on projects across departments to enhance the customer experience
  • Source customer feedback and qualified product ideas

About You

  • At least 2 years of experience in B2B SaaS or GRC, in a similar customer-facing position
  • Experience working with SaaS platforms
  • Strong communication, collaboration, and problem-solving skills
  • Able to connect effortlessly with clients and build lasting relationships
  • Professional fluency in English and native fluency in French


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