Relationship Manager

4 weeks ago

Taastrup, Denmark Retur Full time

Brænder du for at opbygge stærke relationer og skabe værdi for virksomheder? Er du en engageret og serviceminded person, der motiveres af at arbejde i en organisation med fokus på bæredygtighed? Så er denne stilling noget for dig

I takt med vores vækst hos Retur søger vi en engageret Relationship Manager (Key Account Manager) til en central rolle med ansvar for at opbygge og vedligeholde stærke relationer til vores medlemmer og samarbejdspartnere. Du vil arbejde tæt sammen med BackOffice, fagchefer og direktionen for at sikre høj kundeservice og medlemsfastholdelse.

Om Retur

Vi er en dynamisk og ekspanderende organisation, der brænder for at servicere vores medlemmer og bidrage til en bæredygtig fremtid. Vores medlemsbase består af over 2000 virksomheder, der inkluderer producenter og importører af elektrisk udstyr, batterier og emballage. Vi håndterer i dag indsamling og genanvendelse af mellem 80 % og 95 % af elektronikaffald og udtjente batterier fra danske husholdninger. Senest har vi udvidet vores indsats med det nye producentansvar på emballageområdet, hvilket vil medføre en betydelig vækst i vores medlemsbase som også i årene der kommer, vil vokse eksponentielt i takt med de nye producentansvar på tekstiler.

Vi samarbejder bredt med bl.a. kommuner, myndigheder, brancheforeninger, europæiske netværk, affaldsoperatører og alle vores medlemmer for at sikre effektive løsninger.

Vores vision er at bidrage til mere og bedre genanvendelse og genbrug ved at:

- Sætte ansvarlighed i centrum
- Skabe værdi for vores medlemmer
- Bidrage til bæredygtige end-of-life-løsninger for vores medlemmers produkter
- Anvende effektive og innovative løsninger

Om jobbet

Med base på vores kontor i Høje Taastrup og reference til vores direktør, vil du som Relationship Manager få ansvaret for en bred vifte af opgaver på tværs af vores producentsansvarsområder.

Dine opgaver og ansvarsområder inkluderer:

- Opbygge og vedligeholde langsigtede relationer med medlemmer og forretningspartnere.
- Sikre forståelse for medlemmernes behov og yde fremragende service.
- Medlemsfastholdelse
- Være Returs repræsentant i den nordiske KAM-gruppe og sikre nordisk rapportering.
- Håndtere produktscreening og -vurdering i samarbejde med BackOffice og fagchefer.
- Rådgive medlemmer i spørgsmål om emballage, elektronik, batterier, tekstiler, fiskeudstyr m.m.
- Sikre ajourførte kontaktdata på relevante personer hos medlemmerne.
- Skabe adgang til medlemmerne for at tilbyde ESG-værktøjer og analyser.
- Håndtere medlemsklager i samarbejde med BackOffice og direktionen.
- Omsætte data og markedsindsigt til forretningsudvikling og kommunikation.
- Bidrage til webinarer, oplæg og vidensdeling.
- Identificere potentielle nye medlemmer.
- Deltage i projekter inden for emballage, elektronik, batterier, fiskeudstyr, tekstil m.m.
- Producere materiale og oplæg til vores medlemmer.

Om dig

Vi søger en proaktiv og serviceminded person med stærke relationelle kompetencer og en struktureret tilgang til arbejdet. Du trives i et dynamisk miljø og evner at navigere mellem forskellige interessenter.

Vi forestiller os, at du har:

- Har erfaring med Key Account Management, medlemsservice eller lignende.
- Er dygtig til at opbygge og vedligeholde relationer.
- Er analytisk og kan omsætte data til konkrete handlinger.
- Har erfaring med kundeservice og kommunikation.
- Har forståelse for bæredygtighed og producentansvar.
- Er struktureret, ansvarsbevidst og løsningsorienteret.
- Trives med at samarbejde på tværs af organisationen.
- Trives med samt har erfaring med at producere oplæg, udarbejde skriftligt materiale, mails & breve mv.

Vi tilbyder

Hos Retur får du en spændende rolle med ansvar og mulighed for at påvirke udviklingen af vores medlemsservice. Du bliver en del af en engageret og fagligt stærk organisation, hvor vi vægter samarbejde, kvalitet og ansvarlighed højt. Vi tilbyder:

- En udfordrende og varieret hverdag i en organisation med fokus på bæredygtighed.
- En arbejdsplads med stærke værdier og en meningsfuld mission.
- Mulighed for personlig og faglig udvikling samt fleksible arbejdsforhold. Vi er et mindre dedikeret team i vækst og søger derfor en kollega, der som udgangspunkt har sin daglige gang på vores kontor i Taastrup, når ikke der er møder rundt om i landet.

Ansøgning

I denne ansættelsesproces bliver vi assisteret af Cape People. Hvis du har spørgsmål, kan du derfor kontakte Christoffer Petersen, +45 2080 1638.

Vi vil løbende indkalde kandidater til samtaler, og vi opfordrer derfor alle interesserede til at ansøge snarest muligt. Ansøgning, CV og eventuelle relevante bilag fremsendes elektronisk til cbp@cape-people.dk.

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Om Retur

Retur er Danmarks største kollektivordning, som repræsenterer mange forskellige brancher og virksomhedstyper. Vi håndterer producentansvaret for elektrisk og elektronisk udstyr (WEEE) samt batterier på vegne af vores mere end 2000 medlemmer. Og fra 1. januar 2025 håndterer Retur også producentansvaret for emballage.

Retur er stiftet i 2005 og er en nonprofitorganisation og sørger med andre ord for en ansvarlig og omkostningseffektiv indsamling og håndtering af ca. 80% af det elektronik- og batteriaffald, der afleveres på landets genbrugspladser. Du har sikkert set vores containere på din lokale genbrugsplads.

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