After Sales Manager

4 days ago

Egernsund Frederiksberg C Assens og mulighed for hjemmearbejde, Denmark Egernsund Wienerberger AS Full time
Brænder du for teknisk kundeservice og reklamationshåndtering

Er du en stærk teknisk profil med en naturlig sans for struktur og kundeservice? Har du lyst til at tage ansvar for reklamationsbehandling og rådgivning i en virksomhed, hvor faglighed, samarbejde og udvikling går hånd i hånd? Så har du nu mulighed for at blive en nøgleperson i den tekniske afdeling hos egernsund wienerberger, Skandinaviens førende leverandør af teglprodukter.

Din rolle hos os

Som After Sales Manager bliver du ansvarlig for at sikre, at vores kunder får en professionel og kompetent behandling – også når noget ikke går helt som planlagt. Du bliver en vigtig del af den tekniske afdeling og refererer direkte til vores tekniske chef. Din hverdag bliver alsidig og selvstændig, med stor kontaktflade både internt og eksternt.

Dine arbejdsopgaver

Dine opgaver vil være alsidige og spænde bredt – fra teknisk kundedialog og reklamationshåndtering til udvikling af materiale og processer, der gør det lettere for kunder og samarbejdspartnere at få de rigtige løsninger. Du kommer til at arbejde tæt sammen med både interne og eksterne sælgere samt produktionen, og du bliver medansvarlig for at sikre en effektiv og kundevenlig proces.

Dine arbejdsopgaver vil primært bestå af:

- Håndtere reklamationer og tekniske forespørgsler i både Danmark og Tyskland – primært via telefon og mail
- Foretage byggepladsbesøg i forbindelse med inspektioner
- Optimering af kunderejsen i tæt samarbejde med vores interne og eksterne salgsafdellinger
- Udarbejde og vedligeholde teknisk dokumentation og vejledninger
- Sikre systematisk registrering og opfølgning på reklamationer
- Indgå i dialog med juridisk rådgiver ved komplekse sager

Hvem er du?

Du har formentlig en baggrund i byggebranchen – måske som byggeleder, bygningskonstruktør, byggesagkyndig eller erfaren murer med teknisk indsigt. Det vigtigste er, at du har solid erfaring med reklamationer og kundeservice – og kan kommunikere teknisk stof på en let forståelig måde,

Derudover forestiller vi os, at du:

- Har erfaring fra byggebranchen og gerne med reklamationshåndtering
- Er struktureret, løsningsorienteret og arbejder selvstændigt
- Trives med at finde kompromiser og skabe god dialog – også i pressede situationer
- Har gode kommunikationsevner på dansk, engelsk og gerne tysk
- Er fortrolig med IT og har flair for Office-pakken

Det er vigtigt for os, at du udviser faglig stolthed i dit arbejde og aktivt hjælper med at vejlede og uddanne bygherre for at nedbringe antallet af reklamationer.

Vi tilbyder

Hos os får du en spændende rolle med stor selvstændighed og muligheden for at præge dine opgaver.

Vi forestiller os at stillingen får base på vores kontor i Egernsund (nær Sønderborg), Vedstaarup (nær Assens) eller i København, hvor du bliver en del af et stærkt fællesskab med dygtige og hjælpsomme kolleger. Vores arbejdsplads er præget af et uformelt arbejdsmiljø, og vi vægter trivsel og faglig udvikling højt. Ydermere vil du i denne rolle have mulighed for hjemmearbejde.

Der vil i denne rolle være lejlighedsvis rejseaktivitet til andre lokationer og byggepladser i Danmark og det nordlige Tyskland.

Om egernsund wienerberger

Vi er en del af Wienerberger Gruppen – verdens største leverandør af teglprodukter. I Skandinavien er vi markedsledende med et bredt sortiment af mursten, tegltagsten, beklædningstegl og belægningsklinker. Vores værdier – respekt, tillid, passion og kreativitet – gennemsyrer alt, hvad vi gør. Vi tror på langsigtede relationer, høj faglighed og bæredygtige løsninger.

Ansøgning

Send din ansøgning og CV via "Ansøg"-knappen senest den 5. maj. Vi holder samtaler løbende og ansætter, når vi har fundet den rette – så vent ikke for længe.

I din ansøgning vil vi gerne høre, hvad der motiverer dig for stillingen, og hvordan dine kompetencer matcher rollen. Angiv også gerne, hvornår du kan starte.

Har du spørgsmål, er du velkommen til at kontakte teknisk chef Bjarne Thomsen på +45 21 40 87 89.

Vi glæder os til at høre fra dig

Jobbet søges via QuickApply på Jobindex.

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