Customer Service Representative

3 days ago


Copenhagen, Copenhagen, Denmark Grohe AG Full time

At Grohe AG, we are seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our Order Management team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring the smooth execution of orders.

Job Description:
  • Maintain high levels of support within the team.
  • Manage orders, including placement, changes, and cancellations, in accordance with corporate guidelines.
  • Create availability requests for customer escalations.
  • Handle credit notes, returns, and customer claims.
  • Ensure high customer satisfaction through timely and effective communication.

To succeed in this role, you will possess excellent communication skills, both written and verbal, as well as the ability to work independently and collaboratively as part of a dynamic team. You will also have a strong technical understanding and be proficient in Google Workspace.



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