Merchant Operations Associate

1 month ago


København, Denmark Wolt Full time

As a Merchant Operations Associate, you will be working with both restaurants and retail partners (merchants). To successfully run their Wolt-business, our merchants need our help on a daily basis when it comes to updating their menu/assortment , as well as making sure that all Wolt-equipment is functional.

As such, your primary tasks will be to make sure that menu assortments are updated in a timely and precise manner, as well as helping out our partners directly over the phone, if their hardware malfunctions. We want to make the partnership with Wolt as easy as possible for our merchants, but also guide them continuously toward self-service while giving them the necessary information/tools to avoid any future problems Much of your work will be focused on volume and quantity and we hope you are interested in raising the bar, and continuously challenge yourself in terms of efficiency

To sum everything up, you will be our foremost expert when it comes to menus and Wolt-equipment , and you will be an important part of setting the highest standards in both quality and efficiency. Your role will be an instrumental part of creating great business relationships with our merchants together with your fellow Wolt’ers

What you’ll be doing:

  • Responsible for creating, updating and maintaining menus/assortments for all active merchant partners on the Wolt platform, and making sure that both text and visuals reflect the Wolt brand.
  • Successfully handle support and troubleshooting in all matters related to gear and equipment in order to ensure optimal operational performance.
  • Continuously guiding merchants toward self-service, educating them on “how things work”, and showing them the best way forward in their collaboration with Wolt when it comes to their assortments.
  • Sharing best practices amongst the team and challenging the status quo.
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