Senior Service Advisor

2 weeks ago

Aalborg, Denmark Elgiganten Full time

Vil du være en del af et team, hvor arbejdsglæde og sammenhold er kernen i hverdagen?

Og vil du være med til at sikre, at Elgigantens kunder får en god oplevelse, når de vil købe en ny vaskemaskine, computer eller andre spændende varer?

Vi søger en Senior Service Advisor til Elgiganten Aalborg SV Megastore (Skalborg).

Elgiganten er en arbejdsplads for alle. Det er vi, fordi vi er forskellige sammen, og vi tror på, at vi kan tilbyde den bedste rådgivning, når vi afspejler vores kunders mangfoldighed. Vi mener, at det bør være sjovt at komme på arbejde, uanset hvem du er, og hvor du kommer fra. Hos Elgiganten er det gode sammenhold i centrum. Du bliver derfor en del af et team, der gør en forskel hver dag.

Som Senior Service Advisor er du nøglepersonen i at sikre, at varehuset fungerer effektivt og opretholder et højt serviceniveau. Du arbejder tæt sammen med din afdelingsleder for at implementere Elgigantens strategier i varehuset. Derudover vil du være med til at sikre konsekvent høj servicekvalitet og kundetilfredshed i samarbejde med dine kolleger.

Dine primære opgaver bliver at:

  1. være en facilitator i udførelsen af Elgigantens strategier for lokale kunder
  2. optimere driften inden for dit område for at sikre effektivitet
  3. sikre, at dine områder lever op til butiksstandarden
  4. optimere salg inden for dit område
  5. sikre overholdelse af virksomhedspolitikker, butiksstandarder og retningslinjer for driften
  6. supportere din respektive afdelingsleder i udvikling og træning af varehusets medarbejdere
  7. opfølgning af KPI’er

Hvem er du?

  1. du er imødekommende og god til mennesker
  2. du er serviceorienteret og detaljeorienteret
  3. du er dygtig til at lære fra dig
  4. du trives i rollen som forbillede for andre medarbejdere
  5. du er interesseret i at tage ansvar for at være en del af et team med et godt sammenhold
  6. du er god til at bevare overblikket i travle perioder – især fordi du er velforberedt og punktlig

Du behøver ikke have et stort produktkendskab - vi skal nok lære dig det vigtigste. Så længe du har viljen, så har vi vejen. I Elgiganten har vi mange interne udviklingsmuligheder, såsom kurser, træninger og lederuddannelser.

For at søge stillingen, skal du sende os dit CV via ansøg-knappen. I Elgiganten ønsker vi at være en inkluderende og mangfoldig arbejdsplads, derfor opfordrer vi dig til at undlade oplysninger som alder og billede i dit CV og evt. ansøgning.

Du skal være opmærksom på, at du kan modtage en mail med ønsket om, at du gennemfører tests for at komme videre i rekrutteringsforløbet.

Vi behandler løbende ansøgninger og afslutter rekrutteringen, når vi har fundet den rigtige kandidat.

Om Elgiganten
Elgiganten er Danmarks ledende varehuskæde inden for mærkevareprodukter i forbrugerelektronik og hårde hvidevarer, og vi står bag en af de mest populære internetbutikker. Elgiganten åbnede det første danske varehus i 1996, og har siden ekspanderet til 48 varehuse fordelt over hele landet.

Elgiganten indgår i Elkjøp-koncernen, som er Nordens største handelsvirksomhed inden for forbrugerelektronik og elektroniske husholdningsapparater. Koncernen består af 13.000 ansatte, hvoraf ca. 2.400 er ansat i Elgiganten Danmark. I Norden har vi 425 varehuse fordelt i Danmark, Norge, Sverige, Finland, Grønland, Island samt på Færøerne. Alle nordiske varehuse forsynes fra vores egen distributionsvirksomhed – det 100.000 kvm store centrallager i Jönköping i Sverige. Elkjøp er ejet af den engelske elektronikgigant Currys.

Vores vision og værdier
Vores fælles mål er altid at sikre vores kunder den gode kundeoplevelse, og vores værdier WIN, PLAY, GROW og DIFFERENT vejleder os i alt, hvad vi gør.

Vi har, som markedsleder, også et ansvar for at sikre et mere bæredygtigt samfund i vores branche. Derfor arbejder vi på at begrænse vores indvirkning på miljøet.

#J-18808-Ljbffr

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