Business Analytics Consultant til Customer Care

4 days ago

København, Denmark Twoday AS Full time

Vi er twoday, en international virksomhed med mere end 2.700 mennesker, der ønsker at gøre en forskel. Hver dag udvikler vi virkelig nyttige løsninger, der gør folks dagligdag lidt lettere.
Apply here

twoday er den førende digitale transformationspartner i Nordeuropa med en global tilstedeværelse. Med cirka 3.000 teknologer samarbejder vi med de mest beundrede private og offentlige organisationer for at levere banebrydende digitale løsninger. Vores dybe brancheekspertise omfatter Data & AI, softwareudvikling, digitale oplevelser og forretningsapplikationer. Vores team, der opererer i hele Norden og Litauen, genererede en omsætning på 280 millioner euro i 2023. Vi betjener over 8.000 kunder og understøtter deres digitale transformationsrejser.

Vær med til at opbygge twoday Data & AI's Customer Care Team
Forstår du dig både på avancerede dataløsninger og kundeservice i topklasse?

Som Business Analytics Consultant i Customer Care bliver du sammen med teamet ansvarlig for at supportere og videreudvikle de dataløsninger, vi leverer til vores kunder.

Rollen kræver både hands-on erfaring med Microsofts Business Analytics-værktøjer og vilje og evne til at møde vores kunder i øjenhøjde og levere den ekstra gode service, kunderne lægger mærke til og bare vil have mere af. Du får masser af ansvar, frihed, faglig udvikling og opbakning fra vores Head of Customer Care – og nå ja, resten af landets stærkeste team af Business Analytics-konsulenter.

Har du altid drømt om at være en del af et SWAT-team? Super
Som Business Analytics Consultant i Customer Care, bliver du en del af et team, der udover incident håndtering træder til og bringer dine kompetencer i spil på en lang række andre spændende opgaver:

  • Bidrage til at sætte retningen for og handlingen bag, at vores kunder får den bedst tænkelige kundeservice
  • Modtage nye kunder i Customer Care med åbne arme
  • Incident håndtering
  • Fast-track udviklingsopgaver for mindre udvidelser af kundernes løsninger
  • Proaktiv monitorering af kundernes løsninger
  • Sparring og rådgivning til kunderne om, hvordan de får endnu mere værdi ud af løsningerne
  • Online sessioner med kunderne, med fif fra din fif-kasse på relevante fagområder
  • Sikre at kundernes løsninger kører stabilt, performer og optimeres løbende

Vi tænker, du har lyst til noget (lidt) andet
Du arbejder allerede med data, så du ved godt, hvad det handler om. Men vi forestiller os, at du har lyst at komme endnu tættere på kundernes daglige brug af løsningerne – og med din service, råd og sparring øge løsningernes værdi for kunderne. Eller måske du bare har lyst til at gøre det, du altid har gjort, bare lidt mere fra distancen og med en mere forudsigelig hverdag med udgangspunkt på vores kontor i København eller hjemmefra, når det passer med kunderne, opgaverne og dine kolleger.

Hos twoday Data & AI bliver du kollega med 180 top motiverede mennesker. Vi har en helt unik kultur, hvor det at hjælpe hinanden er en naturlig del af hverdagen. Og vi går så langt, det skal være, for at du kommer til at trives.

Vi bryder os ikke om at sætte mennesker i kasser, men vi er tættere på et match, hvis du:

  • Ser kvalitet og integritet som vigtige værdier i din tilgang til arbejdet
  • Brænder for at yde god kundeservice og arbejde med moderne dataplatforme
  • Har flere års relevant erfaring
  • Har hands-on erfaring med dimensionel modellering og tabulare modeller
  • Er stærk i Microsofts primære on-premise- og Azure-værktøjer, herunder SSIS, SSAS, Power BI, ADF og Azure DevOps)
  • Er løsningsorienteret og går forrest for at komme i mål
  • Har stærke kommunikative evner og taler og skriver flydende dansk og engelsk
  • Er udpræget teamplayer og klar til at give, hvad der skal til for at skabe et godt forhold til kollegaer og kunder

Hvad kan vi tilbyde?

twoday er placeret i moderne lokaler på 30 steder i Norge, Sverige, Danmark, Finland og Litauen. Vi har et stærkt og unikt socialt miljø med højt engagerede medarbejdere. Hvis du er den kandidat, vi leder efter, vil du få en central rolle med spændende muligheder for at udvikle dig i en international og innovativ gruppe, med spændende produkter og tjenester inden for teknologi og software. Du vil også have fleksibiliteten til at "jumpe" og arbejde fra et af vores hovedkontorer i Oslo, Stockholm, København, Helsinki eller Vilnius til tider.

Diversitet og inklusion

Opfylder du ikke alle kravene? Studier har vist, at kvinder og andre minoriteter er mindre tilbøjelige til at ansøge om et job, hvis de ikke opfylder alle krav i et jobopslag. Hos twoday er vi dedikerede til at opbygge en arbejdsplads og et fællesskab, hvor alle er velkomne. Hvis du er begejstret for denne rolle, men din tidligere erfaring ikke præcist matcher jobbeskrivelsen, opfordrer vi dig alligevel til at ansøge.
Er du interesseret?
Så send din ansøgning i dag, de vil løbende blive læst.

Der vil løbende blive indkaldt til indledende samtaler. Du ansøger ved at klikke på knappen nedenfor. Alle ansøgninger behandles fortroligt.

Hvis du har spørgsmål til stillingen, er Ann Brahe-Orlandi, Talent Acquisition Manager, klar til at hjælpe. Hun glæder sig til at høre fra dig på

Department
Data & AI

Placeringer
København, Gærtorvet

Fjernarbejde: Status
Hybrid

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