Customer Care

3 days ago

Copenhagen, Copenhagen, Denmark Intellis AS Full time

Er du en passioneret person, der brænder for at hjælpe nye og eksisterende kunder, og sikre at løsningen fungerer optimalt? Har du et ønske om at arbejde med en markedsledende løsning, der gør en forskel for kunderne? Så er du måske den, vi søger

Om jobbet

Intellis er en virksomhed i vækst, og vi vil være den markedsledende løsning inden for e-Procurement. Vi søger derfor endnu en medarbejder til vores Customer Care team. Vi er en virksomhed, der går op i at levere den bedst mulige brugeroplevelse, og vi arbejder konstant på at udvikle og forbedre vores produkt. For os handler det ikke kun om teknologi – det handler om at opbygge stærke relationer til vores kunder og sikre, at de altid er tilfredse og glade for vores løsning. Vi tror på, at motivation og arbejdsglæde er nøglen til at skabe succes. Som en del af vores Customer Care team vil du få mulighed for at gøre en forskel hver eneste dag – både for vores kunder og for dine kolleger.

Du bliver nøglemedarbejder i vores Customer Care team, der samarbejder tæt med både vores udviklingsafdeling og implementeringsafdeling i Danmark, og på sigt også i udlandet. Afdelingens mission er at bidrage til, at Intellis er kendt i Danmark som en IT-leverandør, der spiller en afgørende og essentiel rolle for nuværende og kommende kunder. Du kommer til at referere til vores CTO.

  • Et job som er kendetegnet af frihed under ansvar
  • Ansættelse i et privatejet selskab, der kan tilbyde dig både stabilitet og fremtidsmuligheder
  • En arbejdsplads med definerede værdier, sammenhold og gode kolleger
  • Du får løn efter kvalifikationer, pensionsordning, sundhedsforsikring, fabelagtig kantineordning og lækre kontoromgivelser i Ørestaden.
  • Højt til loftet og indimellem spændende firmaevents med dine kollegaer
  • Fantastiske kollegaer, tid til sparring og snak samt et højt fagligt niveau, hvor du i høj grad får ansvar for egne opgaver og dine input tages til efterretning.

Som Customer Care / IT-supporter hos os bliver du en central figur i vores stræben efter at levere enestående kundeservice. Du vil arbejde tæt sammen med vores brugere og sikre, at de får den nødvendige hjælp til at få vores produkt til at fungere optimalt.

Intellis Customer Care er første kontaktpunkt for vores kunder og dagligt håndterer afdelingen henvendelser med alt fra spørgsmål til systemet, undervisning og sparring af mere teknisk karakter. Der samarbejdes tæt sammen med virksomhedens andre afdelinger omkring problemløsning, men Customer Care brænder for at tage ejerskab af den brede vifte af opgaver. Det er derfor vigtigt, at du har teknisk flair og forståelse, så du kan sparre med vores driftsafdeling og udviklingsafdeling. Din rolle er ikke kun at være på telefonen, men også være med til at løse sager af teknisk karakter.

Dine opgaver vil blandt andet omfatte:

  • At yde sparring og teknisk support til vores kunder via telefon, e-mail og chat. Supporten vil være både 1st og 2nd level
  • At analysere og løse tekniske problemer hurtigt og effektivt
  • At vejlede og assistere brugere i at få mest muligt ud af vores produkt
  • At identificere og rapportere potentielle forbedringer af vores systemer og processer
  • Deltage i videreudvikling af processer som fremmer kundetilfredsheden
  • Sparring med udviklingsafdelingen i forhold til videreudvikling af løsningen
  • Du taler og skriver flydende dansk og engelsk
  • Er serviceminded og imødekommende, og brænder for dine kollegaer og kunder
  • Har et analytisk gen og kan omsætte viden og data til nye initiativer
  • Har gode mundtlige og skriftlige kommunikationsevner
  • Har et drive, der hjælper os til at nå et uovertruffet serviceniveau
  • Har en solid viden om IT-support, erfaring og interesse indenfor IT samt en nysgerrig og handlingsorienteret tilgang til dit arbejde
  • Er proaktiv, tager ejerskab for dine arbejdsopgaver og ser dig selv som en del af løsningen

Det er en fordel, hvis du har kendskab til indkøbs- og udbudsområdet, kontraktstyring og/eller e-handel, men det er ikke er krav.

ANSØGNINGSFRIST

Søg jobbet hurtigst muligt, idet vi løbende indkalder kandidater til samtaler. Har du spørgsmål til stillingen, er du velkommen til at kontakte CTO Christian Lillelund ( )

#J-18808-Ljbffr

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