[Denmark] Key Account Manager, Sales

18 hours ago

Kolding, Denmark Santen Pharmaceutical Co. Full time

As a specialized company dedicated to eye health, Santen aspires to contribute to the realization of “Happiness with Vision” by providing valuable products and services to patients, consumers, and medical professionals around the organization. Since its establishment in Japan in 1890, and guided by its CORE PRINCIPLE, “Tenki ni sanyo suru,” Santen has been committed to helping people maintain and improve their eye health, and is engaged in the global research and development, manufacturing, and sales and marketing of pharmaceutical products in the field of eye care, supporting the eye health of approximately 50 million people worldwide. Our duty is to create a future in which as many patients and consumers as possible can lead happy and fulfilling lives. We will continue to contribute to the realization of better eye care by providing solutions that eliminate bottlenecks in the diagnosis and treatment of eye diseases, thereby revolutionizing the treatment flow. Each of us is deeply committed to challenging ourselves, building an organization that brings together diverse internal talents and external expertise, and to doing our utmost to realize a society in which people everywhere can feel happy through vision-related experiences. Isn't it exactly the kind of environment you want to belong in?

Job Description

Purpose of this job

Establish, foster and enhance customer relations on a regional and national level. Enhance company awareness, value, effectiveness, and profitability via successful sales promotion activity implementation. Turn customer feedback into market insights for information sharing across the team and management.

Key Responsibilities and Accountabilities

  • Frequent customer engagement activities, including detailing and facilitating educational events on the Santen product portfolio, ensuring alignment with approved label indications and Codes of Conduct.
  • Independently organize and facilitate regional Santen education events and represent Santen at international Congress events as defined by management, managing key account relations in the designated area.
  • Continuously collect customer feedback and share insights with relevant stakeholders.
  • Conduct market trend and regional performance evaluations using the pan-European CRM environment, dashboards, reporting, and sales force incentive systems.
  • Evaluate and manage regional customer segmentation and targeting implementation using the Santen CRM system.
  • Execute other action items or projects as defined by Cluster/Country and/or EMEA Management.
  • Drive sales growth, secure regional productivity, and provide insights about customer feedback, development trends, and the competitive landscape.
  • Continuously follow up on key performance measures, including sales targets, territory planning, and key performance indicators, in collaboration with national management.
  • Track and define potential performance gaps against benchmarks and plan corrective actions in close collaboration with the Country and Nordic CE Manager.
  • Ensure promotional compliance as defined by country-specific Codes of Conduct, legislation, Santen Policies, SOPs, and internal Code of Conduct guidelines.
  • Adhere to general and local Santen policies and complete all required administrative duties on time.
  • Maintain required medical and commercial knowledge, core competencies, and skillsets independently and with regional management. Proactively follow up, self-educate, and record all relevant Santen policies, guidelines, and SOPs.
  • Collect and report all safety information (e.g., adverse events) to Santen Oy Pharmacovigilance Unit and all quality-related information (e.g., quality complaints) to Santen Oy Quality Assurance department according to current requirements.

OTHER:

This is a field-based position with significant travel requirement both domestic (within Midtjylland and Syddanmark) and abroad, also related work after office hours on CME and Congress activities.

Qualifications
  • Bachelor degree in Medical or Commercial education.
  • Min. 2 years of experience in pharmaceutical sales force work in prescription-driven promotion.
  • Fluency in English and Danish.
  • Customer service driven orientation above all for the basis of successful relations management.
  • Strong interpersonal and communication skills to successfully interact with target audience and internal/external stakeholders.
  • Ability to create insights from customer feedback, competitive intelligence, market research data and translate into commercially relevant information for decision-making.
  • Team player who has self-driven ability to work independently.
  • Good analytical skills for regional performance follow-up and market trend evaluation.
  • Experience working with basic IT applications (for example, Excel).
Additional Information

Deadline
Please apply before 2nd February 2025.
To submit your application, please upload your English version of CV (click on Apply and follow the instructions) as we don’t accept CVs sent directly.

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