Customer Service Assistant
3 days ago
Vil du være med til at sikre den bedst mulige kundeservice til vores kunder? I Silvan er det vores mission at sikre kundernes succes med boligens projekter, og derfor vil vi være det mest serviceorienterede gør-det-selv byggemarked Vi søger lige nu en ny kollega, som skal være med til at sikre den gode kundeservice – er du den vi søger?
Ansvarsområder
I rollen som Customer Service Assistant kommer du til at besvare henvendelser fra Silvans kunder primært på mail og telefon. Vi har åbent mandag-fredag og arbejdstiden ligger i tidsrummet 08:45-17:00. Vi søger en ny kollega til 37 timer om ugen. Derudover kommer du til:
- At besvare henvendelser på Facebook, samt anmeldelser på Trustpilot og Google.
- At supportere vores butikker bl.a. med systemmæssige udfordringer i forbindelse med ordrehåndtering.
Du bliver en del af et engageret team, som brænder for god kundeservice, og vægter fællesskabet højt.
"Som Customer Service Assistant skal du i samarbejde med teamet være med til at skabe den bedst mulige kundeoplevelse på tværs af flere forskellige platforme. I Silvan kundeservice modtager vi dagligt mange forskellige henvendelser, der skal løses, man skal derfor være omstillingsparat samt være klar på at tilegne sig en del ny viden indenfor mange områder." – Maria Skovgaard Søndermark Jepsen, Teamlead Customer Service.
Foretrukne kvalifikationer
Vi søger en ny kollega, som har erfaring med kundeservice – gerne med erfaring i at besvare henvendelser via mail eller telefon. Derudover søger vi en kollega der:
- Sætter kunden i centrum.
- Kan håndtere travlhed og samtidig være imødekommende overfor kunden.
- Er god til at samarbejde på tværs af teamet og andre afdelinger, samt med eksterne leverandører.
- Kan begå sig både på skrift og i tale på dansk og engelsk.
Vi tilbyder
- Chancen for at blive en del af en performance-orienteret og dynamisk organisation, samt muligheden for at tage del i Silvans fremtidige vækst.
- Muligheden for at tage ansvar i en hurtigt udviklende forretning og drive din egen personlige og professionelle udvikling – kun dine ambitioner sætter grænserne.
- Et socialt og inkluderende miljø med mange forskellige sociale arrangementer, såsom sportsaktiviteter, fredagsbar og flere store fester.
- En inspirerende, dynamisk og fleksibel virksomhedskultur, som vi dyrker og udvikler med stolthed.
Interesseret?
Der vil løbende blive afholdt samtaler så tøv ikke med at sende os dit CV og ansøgning. Tiltrædelse er hurtigst muligt, men vi venter selvfølgelig på den rette kandidat.
Kun ansøgninger der er fremsendt igennem linket, vil komme i betragtning.
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