Customer Service Expert

2 days ago


Århus, Århus Kommune, Denmark CYBEX GMBH Full time
Job Description
CYBEX is a forward-thinking company that prioritizes innovation and customer satisfaction. As a Specialist Customer Relations Scandinavia, you will be responsible for ensuring seamless communication with customers, key accounts, and distribution partners.

About the Role
Key responsibilities include:
• Order processing via phone, email, or EDI package
• Planning deliveries and following up on logistics issues
• Supporting the accounts payable and finance department
• Serving as the main contact for customers, key accounts, and distribution partners
• Carrying out administrative and organizational tasks
• Handling customer complaints
• Assisting in testing new transactions and processes in SAP

Requirements
To succeed in this role, you should have:
• Good to great MS office knowledge, with SAP/ERP knowledge being a plus
• Excellent English language skills, with good command of Danish/Swedish
• Relevant work experience as an office administrator
• Knowledge of customer service principles and practices
• Excellent communication skills, high motivation, and a structured approach

What We Offer
CYBEX operates globally and values diversity and equal opportunities. As part of Goodbaby International Holdings Ltd., we offer a competitive salary, attractive annual leave, and discounts on our products. You will also have the chance to develop your personal profile in an international environment.

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