Service Excellence Professional

4 days ago


Århus, Århus Kommune, Denmark Energi Danmark AS Full time
Key Responsibilities
  1. Design and implement service designs to optimize customer interactions across segments and markets.
  2. Analyze and map out the customer journey to identify pain points and opportunities for improvement.
  3. Implement strategies to improve customer satisfaction and loyalty.
  4. Work closely with product, marketing, and operations teams to ensure a cohesive and seamless customer experience.
  5. Gather and analyze customer feedback to provide actionable insights for continuous improvement.
  6. Identify and implement process improvements that enhance efficiency and customer satisfaction.
  7. Assist in training team members on best practices for delivering exceptional customer experiences.
  8. Monitor and analyze commercial performance, providing actionable insights.


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