Service Excellence

7 days ago

Kongens Lyngby, Denmark Hempel Paints Kuwait Company W.L.L. Full time

Service Excellence - Process Manager

Service Excellence - Process Manager

Apply remote type: Not Remote

Locations: Polinyà, Spain; Kongens Lyngby, Denmark

Time type: Full time

Posted on: 26 Days Ago

Time left to apply: End Date: January 10, 2025 (19 hours left to apply)

Job requisition id: JR5963

At Hempel, we’re on a mission to double our impact. From decorative paint to marine coatings across the world. To succeed, we need to move fast. Most importantly, we need you, your ideas, drive and ambition. If you have the drive to contribute and embrace new challenges, you’ll enjoy great opportunities with us.

Be part of a global, passionate team

As a global leader in coatings and paints, we are seeking a process owner and project manager, who will play a pivotal role in shaping and standardizing our service operations processes. From leading cross-functional projects to implementing process improvements and tools, you’ll drive impactful changes across the organization.

This role will report directly to our Service Projects and Process Director and will be based in either our Polinyá - Spain or Lyngby – Denmark office. You will collaborate with cross-functional teams and work daily with colleagues and customers from around the world.

Here’s some of the other things you can look forward to:

  • Leading strategic, cross-functional, and cross-cultural projects with proven business cases to optimize service operations.
  • Aligning service processes with business objectives to improve performance.
  • Designing, standardizing, and improving processes to achieve cost-effectiveness, efficiency, and customer satisfaction.
  • Applying continuous improvement methodologies, including value stream mapping and Lean tools.
  • Maintaining detailed process documentation, including overviews and workflows.
  • Owning and maintaining Standard Operating Procedures (SOPs) for services.

What do you need to be successful in this role?

  • A minimum of a Bachelor’s degree in Business Management, Process Engineering, or a related field.
  • Extensive experience in consultancy, project management, or process improvement.
  • Sector experience in Services, Technical, and/or Coatings, particularly in Marine, Energy, and Infrastructure, is highly valued.
  • Strong skills in documentation, presentation, and data analysis.
  • Proficiency in Excel and Power BI, with a focus on digital enablement and process automation.
  • Excellent verbal and written communication skills in English (additional languages are a plus).

Sounds like a match?

Welcome to apply Click the ‘Apply for position’ button in the top-right corner and submit your application letter with a CV in English via our recruitment system.

More about Hempel

At Hempel, you’re welcomed into a global community of 7,500 colleagues around the world. A workplace built on shared trust, mutual respect, and support for each other.

We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas, and initiative are not only welcomed but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.

We are committed to ensuring everyone feels safe, valued, and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation, and by bringing together the most diverse perspectives and talents, we can achieve great things together.

We are proud to be majority owned by the Hempel Foundation, dedicated to philanthropic activities, with our earnings contributing to many charitable initiatives every year. It means that when you work at Hempel, your hard work and dedication contribute to a greater cause, making your career matter twice.

Learn more about Hempel and our commitments on hempel.com/career.

#Hybrid

Application due: 2025-01-10

Seniority Level: Associate

Job Functions: Consulting, Project Management, Strategy / Planning, Training

Industry: Chemicals

About Us

Hempel is a world-leading supplier of trusted coating solutions working with customers within the decorative, marine, infrastructure, and energy industries. Our purpose is to shape a brighter future with sustainable coating solutions, and being owned by the Hempel Foundation gives us the stability, means, and purpose to deliver lasting, positive change in the world.

The Hempel Group is the owner and parent company of Crown Paints , Wattyl , and the Neogard brand .

#J-18808-Ljbffr

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