Customer Experience Assistant

1 month ago

København, Denmark Global Fashion Agenda Full time

Global Fashion Agenda is looking for a motivated intern to join our team. The internship is full-time from January until June 2025.

Assignments:

As a Customer Experience Intern with Global Fashion Agenda, you will play a pivotal role in supporting the success of the Global Fashion Summit within the Production and Content teams. Your role will focus on delivering an outstanding attendee experience, supporting event growth, and utilizing data for decision-making and performance tracking. This dynamic internship offers a unique opportunity to contribute to the operational aspects of the summit, providing hands-on experience at the intersection of fashion and sustainability.

As Customer Experience Assistant you will work with tasks involving:

Tickets and Customer Service
  1. Assist with ticket sales strategy and attendee registration processes for the Global Fashion Summit.
  2. Address inquiries, concerns, and provide timely and effective support (via the service email) to enhance the overall attendee experience before, during, and after the summit.
  3. Collect registration data and analytics related to ticket sales and generate weekly update reports.
  4. Oversee guest lists for VIPs and other side events associated with the summit.
  5. Create and manage resources regarding GFS attendees including manuals, event survey, etc.
  6. Undertake ad hoc responsibilities and provide internal administrative support as needed.
  7. Support with the Official Summit App.
Program support
  1. Manage the distribution of detailed speaker packages, including schedules, travel information, and other event expectations.
  2. Ensure briefing documents are updated and customized according to individual speaker requirements.
  3. Coordinate with digital, design, and content teams to update platforms with the latest session details and speaker profiles.
What we expect of you
  1. You are a student at a higher educational institution with an interest in developing your professional skills through practical experience.
  2. Preferably have a background in communication, customer service, stakeholder management or similar.
  3. Very strong English communication skills, both verbal and written.
  4. Knowledge of Excel and basic data analysis.
  5. Are outgoing and service-minded, have a high-spirited work attitude, and embrace challenges with a positive mind.
  6. Have a confident and proactive work ethic and take on responsibility for assignments.
  7. Can adapt to different work situations and open to work flexible hours.
  8. Care about sustainability as a successful business driver.
What you can expect from Global Fashion Agenda
  1. A committed and diverse team with members from around the world who are passionate about sustainability in the fashion industry.
  2. A modern work environment located at BLOX co-working space in central Copenhagen.
  3. Complimentary coffee, tea, fruits, snacks, and free lunch at BLOX Eats.
  4. A stipend upon the completion of your internship.

Please send an application along with your CV to Global Fashion Agenda’s Production Manager at . Please state the position you are applying for in the subject line. The application deadline is 29 November 2024. We are reviewing applications on an ongoing basis and therefore, will allow ourselves to close the job posting once the right candidate has been found.

The internship is a great opportunity to obtain relevant experience in sustainability during your education and gain insight into the fashion industry in general. Interns must currently be enrolled at a higher education institution.

As Global Fashion Agenda is committed to diversity and inclusion, we encourage all applicants no matter age, race, nationality, sexual orientation, disability, sex and gender identity, religion, or political affiliation to apply for vacancies.

About Global Fashion Agenda & Global Fashion Summit

Global Fashion Agenda is a non-profit organisation that fosters industry collaboration on sustainability in fashion to accelerate impact. With the vision of a net positive fashion industry, it drives action by mobilising, inspiring, influencing and educating all stakeholders.

Working in partnership with a wide ecosystem of companies and organisations across the value chain, GFA spearheads the fashion industry’s journey towards a more sustainable future. Through its work, GFA reaches thousands of stakeholders including brands, innovators, NGOs, policy makers, manufacturers, investors and more.

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