Customer Experience Assistant

3 days ago

København, Denmark Global Fashion Agenda Full time

Global Fashion Agenda is looking for a motivated intern to join our team. The internship is full-time from January until June 2025.

Assignments:

As a Customer Experience Intern with Global Fashion Agenda, you will play a pivotal role in supporting the success of the Global Fashion Summit within the Production and Content teams. Your role will focus on delivering an outstanding attendee experience, supporting event growth, and utilizing data for decision-making and performance tracking. This dynamic internship offers a unique opportunity to contribute to the operational aspects of the summit, providing hands-on experience at the intersection of fashion and sustainability.

As Customer Experience Assistant you will work with tasks involving:

Tickets and Customer Service
  1. Assist with ticket sales strategy and attendee registration processes for the Global Fashion Summit.
  2. Address inquiries, concerns, and provide timely and effective support (via the service email) to enhance the overall attendee experience before, during, and after the summit.
  3. Collect registration data and analytics related to ticket sales and generate weekly update reports.
  4. Oversee guest lists for VIPs and other side events associated with the summit.
  5. Create and manage resources regarding GFS attendees including manuals, event survey, etc.
  6. Undertake ad hoc responsibilities and provide internal administrative support as needed.
  7. Support with the Official Summit App.
Program support
  1. Manage the distribution of detailed speaker packages, including schedules, travel information, and other event expectations.
  2. Ensure briefing documents are updated and customized according to individual speaker requirements.
  3. Coordinate with digital, design, and content teams to update platforms with the latest session details and speaker profiles.
What we expect of you
  1. You are a student at a higher educational institution with an interest in developing your professional skills through practical experience.
  2. Preferably have a background in communication, customer service, stakeholder management or similar.
  3. Very strong English communication skills, both verbal and written.
  4. Knowledge of Excel and basic data analysis.
  5. Are outgoing and service-minded, have a high-spirited work attitude, and embrace challenges with a positive mind.
  6. Have a confident and proactive work ethic and take on responsibility for assignments.
  7. Can adapt to different work situations and open to work flexible hours.
  8. Care about sustainability as a successful business driver.
What you can expect from Global Fashion Agenda
  1. A committed and diverse team with members from around the world who are passionate about sustainability in the fashion industry.
  2. A modern work environment located at BLOX co-working space in central Copenhagen.
  3. Complimentary coffee, tea, fruits, snacks, and free lunch at BLOX Eats.
  4. A stipend upon the completion of your internship.

Please send an application along with your CV to Global Fashion Agenda’s Production Manager at . Please state the position you are applying for in the subject line. The application deadline is 29 November 2024. We are reviewing applications on an ongoing basis and therefore, will allow ourselves to close the job posting once the right candidate has been found.

The internship is a great opportunity to obtain relevant experience in sustainability during your education and gain insight into the fashion industry in general. Interns must currently be enrolled at a higher education institution.

As Global Fashion Agenda is committed to diversity and inclusion, we encourage all applicants no matter age, race, nationality, sexual orientation, disability, sex and gender identity, religion, or political affiliation to apply for vacancies.

About Global Fashion Agenda & Global Fashion Summit

Global Fashion Agenda is a non-profit organisation that fosters industry collaboration on sustainability in fashion to accelerate impact. With the vision of a net positive fashion industry, it drives action by mobilising, inspiring, influencing and educating all stakeholders.

Working in partnership with a wide ecosystem of companies and organisations across the value chain, GFA spearheads the fashion industry’s journey towards a more sustainable future. Through its work, GFA reaches thousands of stakeholders including brands, innovators, NGOs, policy makers, manufacturers, investors and more.

#J-18808-Ljbffr

  • Junior Customer Support Assistant

    7 days ago

    København, Denmark Eupry Full time

    Would you like to join a growing start-up in the life science industry? Here is your chance! Eupry is looking for a Customer Support Assistant to help us with customer inquiries via phone or email. This is an opportunity to be a part of a growing team in a highly relevant field - so make sure to apply today! What does a Customer Support Assistant do at...

  • Norwegian speaking Customer Experience Specialist

    2 months ago

    København, Denmark Roman Health Pharmacy LLC Full time

    Planday from Xero is a leading digital solution that uncomplicates everyday scheduling and workforce management by making it easier for businesses and shift workers around the world to communicate, collaborate, and get work done. Powered by a community of local industry experts, Planday provides a best-in-class digital platform that is easy to use, accurate,...

  • Swedish-speaking Customer Experience Specialist

    2 months ago

    København, Denmark Roman Health Pharmacy LLC Full time

    Planday from Xero is a leading digital solution that uncomplicates everyday scheduling and workforce management by making it easier for businesses and shift workers around the world to communicate, collaborate, and get work done. Powered by a community of local industry experts, Planday provides a best-in-class digital platform that is easy to use, accurate,...

  • SAP Customer Experience and Digital Studio iXp Intern

    2 weeks ago

    København, Denmark SAP SE Full time

    SAP Customer Experience and Digital Studio iXp Intern Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused...

  • Assistant Manager

    2 weeks ago

    København, Denmark JD Sports Fashion Denmark ApS Full time

    Are you our new Assistant Manager? Are you crazy about streetwear and sneakers like us? Who loves to lead and motivate a team and provide customers with the best customer experience possible? Do you have experience being a team leader and love motivating colleagues? If yes, keep reading as we are looking for a new Assistant Manager for one of our stores in...

  • Sales Assistant

    2 weeks ago

    København, Denmark JD Sports Fashion plc Full time

    Sales Assistant Are you our new Team member? Are you crazy about streetwear and sneakers like us? Who loves to work in a team and provide customers with the best customer experience possible? If yes, keep reading as we are looking for new team members to our store in Fields, Copenhagen. Role Overview: Being part of Team JD, you will be responsible for...

  • Sales Assistant

    2 weeks ago

    København, Denmark JD Sports Fashion Denmark ApS Full time

    Sales Assistant Are you our new Team member? Are you crazy about streetwear and sneakers like us? Who loves to work in a team and provide customers with the best customer experience possible? If yes, keep reading as we are looking for new team members to our store in Strøget, Frederiksberggade 1, 1459 København. Role Overview: Being part of Team JD you...

  • Sales Assistant

    2 weeks ago

    København, Denmark JD Sports Fashion plc Full time

    Sales Assistant Are you our new Team member? Are you crazy about streetwear and sneakers like us? Who loves to work in a team and provide customers with the best customer experience possible? If yes, keep reading as we are looking for new team members to our store in Copenhagen. Role Overview: Being part of Team JD you will be responsible for ensuring our...

  • Sales Assistant

    2 weeks ago

    København, Denmark JD Sports Fashion plc Full time

    Sales Assistant Are you our new Team member? Are you crazy about streetwear and sneakers like us? Who loves to work in a team and provide customers with the best customer experience possible? If yes, keep reading as we are looking for new team members to our store in Strøget, Frederiksberggade 1, 1459 København. Role Overview: Being part of Team JD you...

  • Assistant Store Manager

    2 months ago

    København, Denmark JD Sports Fashion Denmark ApS Full time

    Are you our new Assistant Manager? Are you crazy about streetwear and sneakers like us? Who loves to lead and motivate a team and provide customers with the best customer experience possible? Do you have experience being a team leader and loves motivating colleagues? If yes, keep reading as we are looking for a new Assistant Manager in our store in...

  • SAP iXp Student

    5 days ago

    København, Denmark SAP SE Full time

    SAP iXp Student - Innovation and Customer Experience Student worker At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned...

  • Customer Activation Expert Nordics

    2 months ago

    København, Denmark Mars, Incorporated and its Affiliates Full time

    Job Description: The role defines the activation strategy in conjunction with the LM and executes our activity plan within our customers to bring our brands and events to life for shoppers, in a way that contributes towards delivery of the retailer’s own strategies. Key Responsibilities Actively supports Brand Growth: Supports shaping of brand strategy...

  • French Speaking Customer Support Specialist

    2 weeks ago

    København, Denmark Veo group Full time

    Veo is a global leader in AI-based sports camera technology. Our innovative, fully automatic camera solution enables sports teams to record matches and training sessions without a camera operator. We’re democratizing the world of sports by granting video analysis for teams on all levels—a privilege that used to be only for the few. More than 40,000 clubs...

  • Japanese Speaking Customer Support Specialist

    2 weeks ago

    København, Denmark Veo group Full time

    Veo is a global leader in AI-based sports camera technology. Our innovative, fully automatic camera solution enables sports teams to record matches and training sessions without a camera operator. We’re democratizing the world of sports by granting video analysis for teams on all levels—a privilege that used to be only for the few. More than 40,000 clubs...

  • Manager, Customer Technical Services

    2 months ago

    København, Denmark Mastercard Payment Services Denmark AS Full time

    Manager, Customer Technical Services Placering Ballerup Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions,...

  • Director of Project Portfolio and Business Development, Global Assistance

    19 hours ago

    København, Denmark Falck Danmark AS Full time

    Director of Project Portfolio and Business Development, Global Assistance Are you ready to drive impactful change in a global organization dedicated to saving lives and helping people in need? As Director of Project Portfolio and Business Development for Global Assistance at Falck, you’ll build and develop a dynamic team to elevate project execution, take...

  • Senior Customer Solutions Manager

    3 weeks ago

    København, Denmark Amazon Full time

    Amazon Web Services (AWS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers. The Amazon Global Services team interacts with leading companies and believes that world-class support is critical to customer success. Amazon Global Services also partners with...

  • Assistant Category Manager

    2 months ago

    København, Denmark Maersk Group - A.P. Møller Mærsk Full time

    Get on the fast-track to an international career with a fortune 500 company! We are an integrated logistics company, connecting and simplifying our customers' supply chains to help our customers grow and thrive. We go all the way, for our customers and society. We are committed to keeping the world's supply chains moving, and decarbonizing logistics so that...

  • Customer Excellence Associate

    4 weeks ago

    København, Denmark Lunar Denmark Full time

    Are you looking for a part-time job to combine with your studies? Are you curious and seeking new learnings? If you can say yes to both of the above, you are ready to kick-start your career at Lunar, as we are looking to expand our diverse and inclusive Customer Excellence Team. Take part in changing the way we bank! At Lunar we are democratizing the power...

  • Executive Assistant

    1 month ago

    København, Denmark Danske Bank Full time

    Executive Assistant (EA) to Head of Direct Banking (Copenhagen) Wanna shape the future of Nordic business banking? Join Danske Bank’s Direct Banking team as an Executive Assistant on this exciting journey and make a tangible impact on the future of business banking in the Nordics. Small and mid-sized enterprises are the backbone of Nordic societies. As...