Customer Support Specialist
4 days ago
Support-medarbejder søges til Workfeed – Er du klar til at gøre en forskel?
Workfeed gør vagtplanlægning og medarbejderstyring simpelt. Vores intuitive platform hjælper virksomheder med at oprette vagtplaner, håndtere tidsregistrering og sikre optimal bemanding, uden kaos og misforståelser. Vi hjælper mere end 1500 restauranter, caféer og detailbutikker på tværs af 30 lande med at spare tid, reducere stress og få en glidende hverdag.
Vi vokser hurtigt, og derfor har vi brug for en ny supportstjerne, der ikke bare svarer på spørgsmål – men faktisk løser problemer for vores kunder.
Hvad går jobbet ud på?
- Chat- og telefonsupport primært til vores danske kunder (og en gang imellem på engelsk eller andre sprog, hvis du tilfældigvis mestrer dem).
- Løse problemer, store som små, så vores kunder får mest muligt ud af Workfeed og kan fokusere på deres forretning.
- Være den, der altid tager et skridt ekstra. Hvis du f.eks. naturligt afslutter en samtale med: "Hvis der er andet, vi kan hjælpe med, så vend endelig retur. Ellers ønskes du en skøn dag", så er du lige den type, vi leder efter. Med andre ord går vi gerne det ekstra skridt for at imødekomme vores kunder og vise, at vi ønsker at hjælpe dem.
- Du skal sikre, at vores kunder føler sig set, hørt og hjulpet – hver gang.
Hvad forventer vi af dig?
- Du er serviceminded til fingerspidserne og elsker at løse problemer.
- Du har en fleksibel tilgang til arbejdet og færdiggør dine sager – også selvom klokken er 17:02.
- Du taler og skriver flydende dansk og er komfortabel med, at vi taler engelsk internt i virksomheden.
- Du har lyst til at arbejde i en scale up, hvor tingene går stærkt, og hvor der ikke er langt fra tanke til handling.
Hvad tilbyder vi?
- En fuldtidsstilling på 40 timer om ugen (men fra maj til september har vi en 4-dages arbejdsuge, så du kun arbejder 32 timer – mere tid i solen til dig ).
- Dog vil du arbejde ca. hver 6. fredag i denne periode da vi kører en rotation i supporten, da vores kunder stadig har spørgsmål om fredagen (naturligvis).
- Forskellige team-aktiviteter herunder rejser til udlandet. F.eks. har vi lige været i Dubai med hele teamet
- En virksomhed i rivende udvikling, hvor du får ansvar og mulighed for at gøre en forskel.
- Et stærkt kollegaskab. Vi er under 10 medarbejdere og kan derfor tilbyde en arbejdsplads, hvor du kender alle dine kollegaer og samarbejder tæt på tværs af ansvarsområder.
Hvordan ansøger du? Vi gider ikke kedelige ansøgninger udformet af ChatGPT. De fortæller ikke meget om dig. Send i stedet en video ved siden af dit CV, hvor du fortæller om dig selv og hvorfor du er den rette person til jobbet. Vis os din personlighed, din passion og dit engagement, så lover vi at se den hele vejen igennem
Du bedes sende din ansøgning til både og
Er din videofil for stor til email anbefaler vi dig at bruge wetransfer.com
Vi glæder os til at møde dig
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