Customer Success Manager søges til

5 days ago

Århus, Århus Kommune, Denmark The HubDanske Bank Full time

Er du passioneret omkring kundefokuseret forretningsudvikling og ønsker at spille en central rolle i en hurtigt voksende SaaS-virksomhed? Hos prduct.com søger vi en dygtig Customer Success Manager til at styrke vores team i Aarhus C. Hvis du er klar til at tage udfordringen op og bidrage til vores mission om at skabe banebrydende digitale løsninger, er denne stilling noget for dig

Om prduct.com

Prduct.com er en innovativ virksomhed, der arbejder på at skabe positive forandringer for virksomheder og hele industrier der enten ønsker at påbegynde deres arbejde, eller ønsker at være "best in class" når det gælder om ansvarlighed og bæredygtighed.

Vores digitale platform hjælper virksomheder globalt med at opnå større gennemsigtighed og sikkerhed i deres arbejde med produktdata, leverandørdata og risikohåndtering, hvilket sikrer, at forholdene forbedres dag for dag.

Dine opgaver som Customer Success Manager

Som Customer Success Manager hos os vil du få en central rolle i at sikre, at vores kunder får mest muligt ud af vores produkter, og at vores kunder forbliver i centrum for vores succes. Dine opgaver vil inkludere

  • Opbygning og vedligeholdelse af stærke relationer med kunder, hvilket sikrer høj kundetilfredshed.

  • Identificering af kundernes behov og arbejde proaktivt for at sikre, at vores løsninger opfylder disse.

  • Rådgivning og support til kunder i brugen af vores platform, herunder udarbejdelse af onboarding forløb mv, og løsning af tekniske udfordringer.

  • Samarbejde med vores udviklingsteam, og øvrige teams, for at sikre, at kundernes feedback og ønsker bliver implementeret i fremtidige opdateringer.

  • Udarbejdelse af uddannelsemateriale og træning af kunder i brugen af vores platformsløsninger.

  • Overvågning af kundernes brug af vores produkter og identificering af muligheder for at optimere deres oplevelse.

Dine kvalifikationer

Vi leder efter en kandidat, der:

  • Har erfaring med kundeservice og relationsopbygning, helst i en SaaS-virksomhed.

  • Besidder stærke kommunikative og problemløsende færdigheder.

  • Har en teknisk forståelse og er motiveret for at sætte sig ind i komplekse digitale løsninger.

  • Er dygtig til at identificere kundernes behov og finde løsninger, der skaber værdi for dem.

  • Har erfaring med at arbejde tæt sammen med udviklingsteams for at sikre kundetilfredshed.

  • Er motiveret for at skabe struktur og skabe skalerbare løsninger der kan bidrage til vækst.

  • Taler flydende dansk og professionel engelsk.

  • Har minimum 3 års relevant erfaring, ideelt i en lignende rolle.

Hvad vi tilbyder

Hos prduct.com tilbyder vi:

  • En unik mulighed for at gøre en reel forskel for miljøet og samfundet gennem dit arbejde.

  • En kreativ og inspirerende arbejdsplads med stor frihed til at præge udviklingen.

  • Muligheder for faglig og personlig udvikling gennem kurser og workshops.

  • En konkurrencedygtig løn og fleksible arbejdsvilkår.

  • En stærk social kultur med mange aktiviteter og events, herunder fredagsbarer og teamudflugter.

  • Fleksibilitet til at arbejde remote op til 2 dage om ugen.

Er du interesseret?

Hvis du er klar til at tage din karriere til næste niveau og blive en del af et innovativt team, så send din ansøgning og CV. Vi ser frem til at høre fra dig

#J-18808-Ljbffr

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