Support Specialist

Support Specialist

• Delivery & Tech Support
• Full time
• Copenhagen HQ

We want you
About the job

• You will be providing quick and friendly support to our customers.
• You will answer incoming requests to our Tech Support team that arrive via phone and e-mail.
• You will provide solutions to our customers’ requests via our systems and assist with finding ways to improve our support documentation.
• You will keep track of task workflow, make sure tickets get closed on time, and all customers get answers to their questions.
• You will ensure we meet both the teams and your personal SLA’s and KPI’s.
• Give feedback to our Quality Assurance Specialist on requests we are receiving.
• Coordinate and collaborate with our Technical Writer about inquiries to match our Knowledge Base for self-service.

The ideal candidate

• You can clearly explain technical scenarios to non-technical people, both written and verbal.
• You are a master at problem-solving.
• You have excellent communication skills – you know how to lead the conversation and make customers feel heard and supported.
• You have a natural interest in the web, URLs, web tracking, analytics.
• You are technical, and HTML and CSS are not unfamiliar abbreviations for you.
• You are a multitasker and are not afraid of handling multiple customers and tasks at the same time.
• You ask your team members for help when needed.
• Fluent in English & either Danish, Swedish, Norwegian, or Dutch written and spoken (as they are our main markets).

What we offer

• A competitive salary.
• Comprehensive training in our systems and best practices.
• Great incentive to do your best.
• A workplace where we celebrate team spirit.
• A workplace where we jointly ensure that every day is as good as possible.
• A workplace where we celebrate our results.

You will be part of an ambitious scaleup with a unique opportunity to make your mark. And we promise it will be fun.

Perks & Benefits
Catered diverse lunch with your colleagues, every day from one of the best kitchens in Copenhagen.

Skill development program: We want to take you from good to great.

Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.

Located near public transit: Easy access and treehugger friendly workplace.

Social gatherings and games: Hangout with your colleagues.

Your local office is your anchor point, thus, we placed it centrally at your convenience.

Free soft drinks and treats/fruits: Peckish after lunch? We got your back.

Free beer on Fridays: Friday is something special, let's enjoy a beer together.

Free coffee/tea: Get your caffeine fix for free.