Senior Customer Success Manager
7 hours ago
Intro
Are you ready to make an impact at a fast-paced SaaS startup transforming the FinTech + RegTech space? We’re seeking a Senior Customer Success Manager to own strategic customer relationships, lead complex implementations + shape the future of our Customer Success team.
In this role, you’ll thrive in a dynamic environment, working closely with enterprise customers to ensure seamless onboarding, foster strong relationships + help them maximize the value of Avallone’s solutions. You’ll use your experience from e.g., a large(r) organization to also design + optimize our customer success processes - bringing structure + fresh ideas to our growing team.
Roles + Responsibilities
- Lead onboarding + implementation for enterprise customers, including technical integrations like APIs, with tailored project plans that align with customer goals.
- Manage internal + external stakeholders, collaborating with IT teams, project managers, executives + Avallone’s Product, Sales, Engineering + Financial Crime Prevention teams.
- Act as a trusted advisor, guiding customers on best practices + supporting their success with Avallone’s platform.
- Advocate for customers by sharing feedback with internal teams + influencing our product roadmap.
- Analyze outcomes, improve processes + develop SOPs + templates to enhance our Customer Success function.
Requirements
- 5+ years of experience in customer success or project management within SaaS, with expertise in financial crime prevention + strong stakeholder management.
- Exceptional communication skills, adept at engaging with stakeholders from IT teams to C-suite executives.
- Strong presentation skills with the ability to simplify complex concepts into clear, compelling slides.
- Customer-focused, empathetic + skilled at solving pain points.
- Strategic thinker with hands-on execution to achieve goals.
- Thrives in fast-paced environments with shifting priorities.
- Experience managing renewals + driving account growth.
- Curious, driven + quick to learn.
- Team player with a proactive attitude.
- Fluent in spoken + written English.
Bonus points
- Experience with RegTech / FinTech SaaS software.
- Knowledge of compliance / financial crime prevention.
- Worked within CS at successfully scaled start-up(s) (from small to large CS teams).
- Technical know-how with integrations + APIs.
- Fluency in additional European languages.
Why Avallone?
At Avallone, we’re on a mission to help businesses tackle financial crime + simplify compliance. Join a passionate team, work with leading enterprises across Europe + shape the future of Customer Success at a fast-growing, venture-backed startup.
Ready to make an impact? Apply now at Avallone
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