Senior Manager, Customer Excellence

1 week ago

Gentofte Kommune, Denmark Ascendis Pharma Full time

Are you ready to make a significant impact in a dynamic and growing organization? Ascendis Pharma is seeking a dynamic and experienced professional to join our growing team as the Senior Manager, Customer Excellence.

Ascendis Pharma is a fast-growing biopharmaceutical company with locations in Denmark, United States and EU Commercial offices in Munich, Madrid, Milan, London and Paris.

We are applying our TransCon technology to build a leading, fully integrated biopharmaceutical company focused on making a meaningful difference in patients' lives. Guided by our core values of patients, science, and passion, we use our TransCon drug development platform to fulfill our mission of developing new and potentially best-in-class therapies to address unmet medical needs. Today, we have a growing pipeline of product therapies in development, each designed to be a best-in-class therapy.

The role

As Senior Manager, Customer Excellence , you will have the unique opportunity to build and shape our customer excellence framework from scratch. Consequently, you will be responsible for the operational implementation of global commercial systems and processes. You will support France, Spain, Italy, Portugal, and Benelux and will collaborate with the local Commercial teams and support the day-to-day operations as the local organizations will be built.

The position will be based in Copenhagen, Denmark and will report directly to the Director EU Commercial Excellence & Insights.

Your Key Responsibilities Will Be
  • Lead customer targeting and segmentation efforts in partnership with local General Managers and Sales Leads, offering daily support to local sales teams.
  • Utilize advanced analytics, including attribution modeling, to assess the impact of digital channels on healthcare professionals.
  • Drive insights to optimize customer engagement across various segments, channels, and content.
  • Maximize the capabilities of Veeva CRM and support field operations through master data management and reporting.
  • Continuously improve and integrate digital solutions to enhance the customer experience.
  • Develop and implement Global/Regional Ways of Working guidelines, ensuring alignment across the countries and with US colleagues.
  • Identify opportunities to improve field effectiveness and provide data-driven solutions.

Business partnering is crucial for the success of this role. Thus, it is expected that you possess an excellent business partnering mindset, with the ability to gain deep insights into local markets and affiliate operations. By utilizing fact-based analysis, you will challenge and improve local performance. Additionally, you will implement global commercial processes and systems in alignment with Ascendis' standards.

Qualifications And Skills
  • Bachelor's Degree required; master's degree or MBA preferred.
  • 5+ years of sales operations experience in the pharmaceutical or biotech industry (which may include work as a consultant or supplier to the industry).
  • Experience in Specialty or Rare Disease, preferred.
  • Extensive experience supporting technical design of commercial systems and implementing applications (CRM/Veeva). Advanced knowledge of MS Office (Excel, PowerPoint, Word) and Power BI is required.
Key competencies

You have a proven history of working on and delivering multiple projects simultaneously, even when faced with tight deadlines and changing priorities. You demonstrate the ability to work effectively in cross-functional teams, showing leadership and initiative in achieving organizational objectives. You excel in operating in ambiguous situations, determining focused objectives, and establishing a clear path forward despite open questions. As a strong team player, you manage conflicting priorities well and have the ability to understand and influence decisions. You can interact and communicate with all levels within the organization effectively. As a self-starter, you are proactive, actively participate, and are highly self-motivated. Additionally, you are willing to travel internationally up to 20% of the time.

Apply now

Applications will be evaluated when received, so please apply as soon as possible.

For more details about the position or the company, please contact Thomas Christensen at

If you are passionate about contributing to the field of rare diseases and eager to make a difference at Ascendis Pharma, we encourage you to apply for this exciting opportunity. Join us in our mission to advance therapeutic innovations and improve patient lives worldwide.

#J-18808-Ljbffr

  • Senior Manager, Customer Excellence

    1 week ago

    Gentofte Kommune, Denmark ASCENDIS PHARMA AS Full time

    Are you ready to make a significant impact in a dynamic and growing organization? Ascendis Pharma is seeking a dynamic and experienced professional to join our growing team as the Senior Manager, Customer Excellence. Ascendis Pharma is a fast-growing biopharmaceutical company with locations in Denmark, United States and EU Commercial offices in Munich,...

  • Senior Manager, Customer Experience

    7 days ago

    Gentofte, Gentofte Kommune, Denmark Ascendis Pharma Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Manager, Customer Experience to join our team at Ascendis Pharma. As a key member of our commercial operations team, you will be responsible for building and implementing our customer excellence framework, driving global commercial systems and processes, and supporting our local commercial...

  • Customer Success Manager

    1 week ago

    Gentofte Kommune, Denmark Wolfpack Full time

    Bliv en del af flokken og vær med til at ændre måden virksomheder håndterer udgifter på! Som Customer Success Manager i Wolfpack bliver du en nøgleperson i et über-ambitiøst startup. Bliv en del af flokken og vær med til at ændre måden virksomheder håndterer udgifter på! Som Customer Success Manager i Wolfpack bliver du en nøgleperson i et...

  • Data Excellence Manager

    1 week ago

    Gladsaxe Kommune, Denmark Novo Nordisk Full time

    Data Excellence Manager Category: Commercial Marketing Location: Søborg, Capital Region of Denmark, DK Are you passionate about data excellence and ensuring data quality? Do you have a knack for deep diving into data sources and uncovering their potential? If so, we have an exciting opportunity for you to join our team as a maternity cover for our...

  • Director of Global Sales Excellence and Development

    1 week ago

    Gentofte Kommune, Denmark Ascendis Pharma Full time

    Ascendis Pharma is looking for a passionate and experienced professional to join our growing team as the Director of Global Sales Excellence and Development.Ascendis Pharma is a fast-growing biopharmaceutical company with locations in Denmark, United States and EU Commercial offices in Munich, Madrid, Milan, London and Paris.We are applying our TransCon...

  • Director of Global Sales Excellence and Development

    1 week ago

    Gentofte Kommune, Denmark Ascendis Pharma AS Full time

    Ascendis Pharma is looking for a passionate and experienced professional to join our growing team as the Director of Global Sales Excellence and Development. Ascendis Pharma is a fast-growing biopharmaceutical company with locations in Denmark, United States and EU Commercial offices in Munich, Madrid, Milan, London and Paris. We are applying our TransCon...

  • Senior Chartering Manager

    1 week ago

    Gentofte Kommune, Denmark Dampskibsselskabet NORDEN AS Full time

    Are you an experienced Chartering Manager looking for a new opportunity where you can make a meaningful impact while enjoying significant responsibility and autonomy? And do you want to join a market-leading company with exciting growth potential? If so, the role of Senior Chartering Manager at NORDEN could be your next career step. This position is based in...

  • Data Excellence Manager

    1 week ago

    Gladsaxe Kommune, Denmark Novo Nordisk AS Full time

    Jobbeskrivelse Placering Søborg, Denmark Jobkategori Commercial Marketing Ansøg nu Are you passionate about data excellence and ensuring data quality? Do you have a knack for deep diving into data sources and uncovering their potential? If so, we have an exciting opportunity for you to join our team as a maternity cover for our Data Excellence Manager...

  • Senior Product Manager

    1 week ago

    Gentofte, Gentofte Kommune, Denmark Clarksons Full time

    About UsClarksons is a leading provider of digital solutions for the global shipping industry. We are a remote-first company, dedicated to enhancing the way shipping professionals work by creating innovative technology that brings true digital transformation to the industry.The RoleWe are seeking a highly skilled Senior Product Manager to join our team and...

  • Pricing Excellence Manager

    1 week ago

    Gladsaxe Kommune, Denmark Novozymes AS - Novonesis Full time

    Are you ready for a new beginning? We need your talent, knowledge and dedication to better our world with biology. Our purpose points the way In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how...

  • Senior Project Manager

    1 week ago

    Gladsaxe Kommune, Denmark Alba Project Group ApS Full time

    We are looking for a Senior Project Manager to support our customers’ needs: leading, planning and executing complex CAPEX projects within GMP regulated areas such as the pharma/biotech and food segments. Job description We are looking for a motivated and experienced Senior Project Manager to join our team. As part of Alba Project Group, we expect you to...

  • Senior Manager People Development

    1 week ago

    Gentofte Kommune, Denmark Scandinavian Tobacco Group Full time

    Aug 8, 2024 Gentofte, DK, 2820 Senior Manager People Development JOB TITLE - Senior Manager People Development LOCATION - Copenhagen (HQ) HOURS – Full time ABOUT THE ROLE: We have an exciting opportunity for a Senior Manager of People Development to join our new establish team. As the Senior Manager, you will play a crucial role...

  • Manager for LEAN

    3 weeks ago

    Gentofte, Denmark Novo Nordisk AS Full time

    Are you an experienced and passionate people leader with a keen interest in Operational Excellence, LEAN leadership and strategy deployment? Would you like to play a key role in setting direction for a LEAN culture to support manufacturing excellence and the establishment and execution of a LEAN roadmap to support strategic and key deliverables in Aseptic...

  • Senior Product Manager

    1 week ago

    Gentofte Kommune, Denmark Clarksons Full time

    Who We Are We are a remote first software as a service (SaaS) company, bringing true digital transformation to the global shipping industry. We enhance the way shipping professionals work by creating technology for the maritime industry and bringing it to market. With over 85% of the world’s trade transported by sea, we have a huge opportunity to...

  • Customer Success Manager: Copenhagen, Denmark

    1 week ago

    Glostrup Kommune, Denmark Connected Cars AS Full time

    Customer Success Manager We’re looking for a new colleague to join our Customer Success Manager team at our offices in Sydhavn, Copenhagen. You will be part of a small team that is tasked with retaining and growing existing customers. Connected Cars is on a mission to connect millions of car-owners with their vehicles by hooking into the on-board...

  • Chief Technology Officer

    1 week ago

    Lyngby-Taarbæk Kommune, Denmark Conference Manager Full time

    Chief Technology Officer Are you a skilled people manager passionate about setting your team up for success? Are you structured and process-oriented in your managerial approach? Would you like the chance to lead the charge in shaping the future of conference management technology? If so, then we would like to hear from you! About the job At Conference...

  • Senior Communications Partner

    1 week ago

    Gentofte Kommune, Denmark Dampskibsselskabet NORDEN AS Full time

    Imagine working in an organisation built on the foundation of a collaborative culture, good energy and authentic, present and ambitious partnerships. To which a social and inclusive environment is key, connecting 15 offices across 6 continents, making it a truly integrated part of global trade. This is NORDEN. If you are eager to use your great communication...

  • Senior Key Account Manager

    1 week ago

    Lyngby-Taarbæk Kommune, Denmark Hammer Andersen Full time

    ✓ Do you have a proven b2b track record from a senior sales role selling industrial products and solutions within the biopharmaceutical industry? ✓ Do you have a strong commercial mindset with an understanding of biopharmaceutical processes? ✓ Are you a dynamic sales professional with excellent communication skills and the ability to drive...

  • Customer Success Manager

    1 week ago

    Aarhus kommune, Denmark Plecto Full time

    Customer Success Manager (CSM) Are you our next Customer Success Manager? Do you have a natural flair for Customer Care and a good understanding to develop companies in different industries, by focusing on their unique KPI’s? Then join us in building a world-class product that helps our customers succeed! At Plecto, we are on a mission to create the...

  • Senior PV Quality Manager

    1 week ago

    Gentofte Kommune, Denmark Best Talent AS Full time

    The Company Ascendis Pharma A/S, a U.S. publicly held biopharmaceutical company founded in Copenhagen, Denmark in 2007, is committed to addressing unmet medical needs. Ascendis Pharma is applying its innovative platform technology to build a leading, fully integrated biopharma company focused on making a meaningful difference in patients’ lives. Guided by...