Customer Support

2 days ago


København, Denmark group.ONE Full time

Dansktalende supporter, der brænder for tilfredse kunder, søges til one.com i København

Kan du lide at snakke med mennesker? Er du løsningsfokuseret, empatisk og drives af at gøre kunderne glade? Bliver du høj af at hjælpe mennesker, af at give den perfekte service og af at løse problemer? Så har vi lige den rette stilling til dig på vores supportkontor i København Der hjælper vi kunder via chat, e-mail og telefon med deres webhosting løsninger, tekniske problemer og alt, der kan opstå for en bruger, som forsøger at skabe sig en plads på internettet med hjemmeside, e-mail og domæne.

Hos one.com har vi vores kundekontakt som højeste prioritet Vi arbejder hårdt for altid at yde support og kundeservice i verdensklasse, for at sikre os, at selv på et marked med hård konkurrence, føler vores kunder at de får alt de behøver, og lidt til.

Dette er en unik mulighed for at blive en del af et team hvor alle arbejder mod samme mål: at yde nordens absolut bedste support og kundeservice til vores kunder. Vi gør ingenting halvhjertet, men arbejder kontinuerligt for at overgå os selv, mens vi har det sjovt på arbejdet og udvikler os både individuelt og som et team.

Ansvarsområder og hvem vi søger

Vi vil som sagt give vores kunder en oplevelse i verdensklasse når de kontakter os for support. Det handler ikke bare om at løse problemet; det handler om at overgå kundens forventninger ved at forstå værdien af empati, forståelse og personlighed. Vi tror på ”hire for attitude, train for skill” så hvad du end har gjort tidligere er mindre vigtigt. Det vigtigste for os er, at du har en vilje til at lære, et stærkt ønske om at yde en service ud over det sædvanlige og, at du er positiv, åben og udadvendt.

Din vigtigste opgave vil være at tage imod kunder via chat, e-mail og telefon for at hjælpe dem med alle mulige tekniske (og under tiden mindre tekniske) problemer og for at sikre, at den kunde du taler med, har den rigtige pakke, har de rigtige produkter og ikke går glip af noget fra os.

Send din ansøgning så hurtigt som muligt hvis du synes følgende passer på dig
  • Du kan tale og skrive på dansk og engelsk flydende (da vi er et firma med mange nationaliteter og kontorer i forskellige dele af verden, sker det meste af vores interne kommunikation på engelsk)
  • Teknisk forståelse samt kendskab til WordPress på bruger- og administrationsniveau
  • Erfaring fra kundeservice, support eller salg er et plus, men ikke et krav
  • Tålmodig, kan håndtere stress og er god til at tilpasse sig forandringer
  • Målrettet ”vinder” der drives af at slå de gængse forventninger
  • God evne til at tage feedback og coaching for at udvikles
  • Kundefokuseret og med et stærkt ønske om at hjælpe
  • Fleksibel og med evnen til at tænke uden for boksen
  • Positiv og ”glasset er halvt fyldt” attitude
  • Grundlæggende IT-færdigheder
  • Stor vilje til at lære
  • Ydmyg
Praktisk

Stillingen er på fuld tid med 37,5 timer om ugen. Din arbejdstid planlægges på en ugentlig plan med 7,5 timer hver dag, ekskl. frokost, i nogle tilfælde forventes du at arbejde i weekender. Startlønnen vil være DKK 23.000 pr. måned med mulighed for opstart hurtigst muligt

Vi tilbyder en hybrid arbejdsmodel, men de første par måneder af din ansættelse vil du arbejde 100 % på kontoret for at sikre en grundig oplæring og introduktion.

Interviews vil blive afholdt løbende. For yderligere spørgsmål vedrørende stillingen kan du sende en mail til Karen Brandt, Customer Service Manager på

#J-18808-Ljbffr
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