Customer Service Representative
3 days ago
We Make Life More Rewarding and Dignified
Location: Denmark (Fredensborg)
Department: Customer Service
Join our Company to make a difference in people's life
The Customer Service Representative is responsible for collaborating with the Nordic Customer Service organization to support the Nordic Business Units in delivering a superior customer experience. This role will lead the management of customer orders and calls, handle the process of customer complaint registration, and address other customer-related matters as needed. The Customer Service organization also supports the Sales and Marketing organization with various on-demand tasks related to external activities.
A key factor for success in this role is close cross-country and cross-functional collaboration within the Nordics.
Responsibilities
- Deliver a superior customer experience for both internal and external customers.
- Handle orders, calls, backorders, and claims based on departmental KPIs.
- Make outbound calls to customers and take a proactive approach towards customers and collaboration partners.
- Perform administrative back-office tasks: tender support, pricelist updates, etc.
- Focus on quality and a high degree of service.
- Maintain a performance-driven approach to ensure efficient task handling.
- Participate in customer events throughout the year.
- Handle daily office tasks such as managing samples and marketing materials, and office supplies.
- Communicate in writing and orally with customers and end users.
Essential Functions of the Role
- Present in our local office in Fredensborg.
Work Experience Requirements
- Customer Service Experience
- Nursing or equivalent background is preferable.
Specialized Skills/Technical Knowledge:
- Ability to work independently.
- Ability to prioritize activities.
- Willingness to learn and adapt quickly to changes.
- Good communication, interpersonal, service, and networking skills – strong oral and written comprehension and expression.
- Confident and competent on the telephone, in person, in writing professional emails, and in a customer-facing environment.
- Good competence in Word, Excel, PowerPoint, CRM systems, Outlook, and SAP (highly recommended).
- Team player with a friendly, helpful attitude who goes the extra mile to get the job done.
Local Specifications (English and Local Language):
• English, and a minimum of 2 Nordic languages.
About Hollister Incorporated
Hollister Incorporated is an independent, employee-owned company that develops, manufactures, and markets healthcare products worldwide. The company spear
#J-18808-Ljbffr-
Technical Customer Support Representative
2 months ago
København, Denmark Onomondo Full timeDescription If you are looking to take the next step into Customer Support and interested in solving complex customer cases, then this role is for you and you should join us at Onomondo! Onomondo is a series A scale-up (21M EUR) that provides a cloud-native connectivity platform for the IoT industry. Our mission is to simplify and accelerate IoT adoption by...
-
Customer Technical Services Analyst II-2
4 months ago
København, Denmark Mastercard Payment Services Denmark AS Full timeCustomer Technical Services Analyst II-2 Placering Ballerup Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions,...
-
København, Denmark Patrique Mercier Recruitment Spain Full timeNordic Speaking Luxury Automotive Customer Service - Athens, Greece Patrique Mercier Recruitment ES is thrilled to announce an exceptional opportunity for Nordic-speaking professionals to join a prestigious luxury automotive brand as Customer Service Representatives in Athens, Greece. In this role, you will be the first point of contact for discerning...
-
Nordic Speaking IT Representatives
15 hours ago
København, Denmark Patrique Mercier Recruitment Spain Full timeNordic Speaking IT Representatives - Remote in Greece Patrique Mercier Recruitment ES is pleased to offer an exceptional opportunity for Nordic Speaking IT Representatives to join our team in a remote capacity from beautiful Greece! This position is perfect for individuals passionate about technology and customer service. You will provide support to...
-
Customer Service Specialist
4 months ago
København, Denmark JACOBS DOUWE EGBERTS Full timeDo you thrive as first-point-of-contact for the company? Are you the fast-paced colleague with great communication skills? Would you like to learn more about coffee and tea? Come join us! The customer service specialist is the first point of contact for JDE customers and delivers local customer services in line with defined policies and procedures. The...
-
Sales Development Representative
4 months ago
København, Denmark Coinify Aps Full timeSales Development Representative Company Overview: Coinify is a financial tech company that builds payments infrastructure for crypto. Our suite of products offers: Individual as well as corporate trading, corporate brokerage, payment processing services, and Enterprise solutions via Coinify API. Coinify operates globally and is trusted by the world's...
-
Manager, Customer Technical Services
4 months ago
København, Denmark Mastercard Payment Services Denmark AS Full timeManager, Customer Technical Services Placering Ballerup Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions,...
-
Senior Customer Service Specialist Swedish
2 weeks ago
København, Denmark Klarhome Full timeWanna talk to happy customers all day long? Who never has any challenges or issues in their lives? Customers who always remember to order the correct product, treat it correctly and cancel within time if they don’t want it anyway? Then you don’t have to read any further - because at Klar we have an awesome Customer Service Team who deals with real human...
-
Sales Development Representative
2 months ago
København, Denmark CM.com Full timeAs a Sales Development Representative, you will drive outbound lead generation for our Sales team in The Nordics. We connect @CM.com CM.com is a global and fast-growing technology company that is publicly listed. You might have used our products already by receiving texts or WhatsApp messages, buying tickets for events or festivals, or chatting with our...
-
Customer Service Manager
2 months ago
København, Denmark JACOBS DOUWE EGBERTS Full timeAre you ready to lead and develop our amazing customer service team? Do you have a passion for developing and implementing improvements to optimize the supply chain flow to our customers? Then you might be the new colleague we are looking for. Our current Customer Service Manager is moving to a new exciting role in Supply Chain, and we are therefore...
-
Technical Representative for PC
4 months ago
København, Denmark IBM Client Innovation Center Full timeIntroduction A Technical Support Representative at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation for quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical...
-
Consumer Services Representative
4 months ago
København, Denmark momondo Full timeAt KAYAK Cambridge, KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car, cruise, or vacation package. We’re also transforming the in-travel experience with our app and new accommodation software. For more...
-
Sales Development Representative
3 months ago
København, Denmark Silktide Ltd. Full timeSilktide is looking for a passionate and entrepreneurial Sales Development Representative to join the ranks of our fast-growing Copenhagen-based EMEA sales team focusing on the DACH region. Who is Silktide? Silktide’s mission is to make the web better for everyone. We make software to test and improve websites. Organisations around the world use Silktide...
-
Head of Customer Service
4 months ago
København, Denmark Billy ApS Full timeHead of Customer Service & Operations, Denmark As a Head of Customer Service & Operations, you will play a key role in the Revenue team. You will be responsible for executing the strategy and leading the Customer Service team specialized in our Banking, Accounting, and Tax solutions. With new and innovative ideas, you will help take our customers’...
-
Customer Service Team Leader
4 months ago
København, Denmark IT Minds Full timeCustomer Service Team Leader hos Just Eat Just Eat er en vækstvirksomhed, hvor der er fart på, og hvor vi gør, hvad der kræves for at nå vores mål. Vi søger dig, der gerne vil motivere unge mennesker til at yde deres bedste og samtidig have en sjov hverdag sammen med os andre i Just Eat. Som Customer Service Team Leader for vores kundeservice-team...
-
Business Development Representative
4 months ago
København, Denmark The HubDanske Bank Full timeWho We Are Cludo is a leading search provider that believes every website and app deserves a search that’s easy but not basic. Cludo’s easy-to-use platform is used by marketing teams and developers at some of the biggest brands across the globe to gain insights and analytics about what their end users are looking for. We continuously strive to realize...
-
København, Denmark group.ONE Full timeJoin our team in Copenhagen, as a Sales Representative, where you'll be on the front lines, helping businesses elevate their digital presence with tailored website solutions. one.com is a leading European web hosting and domain provider, offering cutting-edge solutions for websites, online marketing, and business development. We’re expanding our team and...
-
Business Development Representative
4 days ago
København, Denmark BeCause Full timeBeCause Copenhagen, Capital Region of Denmark, Denmark Business Development Representative Start Date: As soon as possible Are you ready to kickstart your career in tech sales and join a fun, purpose-driven team on a mission to revolutionize sustainability in Travel & Hospitality? At BeCause, we're not just growing a business – we're creating positive...
-
Technical Representative for PC
4 months ago
København, Denmark IBM Full timeIntroduction A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical...
-
Customer Service Team Leader
4 months ago
København Huse, Denmark Just-Eat.dk ApS Full timeCustomer Service Team Leader Placering: Copenhagen Just Eat er en vækstvirksomhed, hvor der er fart på, og hvor vi gør, hvad der kræves for at nå vores mål. Vi søger dig, der gerne vil motivere unge mennesker til at yde deres bedste og samtidig have en sjov hverdag sammen med os andre i Just Eat. Som Customer Service Team Leader for vores...