Support Trainer hos Customer Care
5 days ago
Vi har netop introduceret en ny tilgang til kundeservice i vores tre teams, og står nu midt i en spændende omstilling. Det giver os muligheden for at forme en ny hverdag – og her har vi brug for dig Sammen skal vi skabe den sublime kundeoplevelse, hvor både kunderådgiveren og kunden er i fokus.
Rollen som Support Trainer
Du bliver det tredje ben på vores support-skammel sammen med Nilas, operations lead og Rikke, support lead. Sammen skal vi skabe rammerne for fremtidens kundeservice i Clever, herunder udvikle et træningsunivers og implementere en ny knowledgebase. Vi tre skal også sammensætte et træningshjul, der løbende styrker supportteamets kernekompetencer.
Din arbejdsdag vil variere mellem at udvikle træningsuniverset, opdatere knowledgebase og afholde workshops om fx samtale- eller produkttræning. Du vil også indgå i den daglige drift for at bevare produktkendskab og have fingeren på pulsen i forhold til kundernes henvendelser.
Udover tæt samarbejde med Nilas og Rikke, kommer du også til at have et tæt samarbejde med de øvrige kundeserviceteams, for at sikre fælles samarbejde omkring udviklingen i kundeservice. Det er en fuldtidsstilling med arbejdstid mandag til torsdag kl. 8.00-16.00 og fredag kl. 8.00-15.30, hvor vi er fysisk til stede, da sparring med hinanden er en vigtig del af rollen.
Primære opgaver
- Træning af eksisterende supportmedarbejdere og support-samarbejdspartner
- Sikre at interne procedurer bliver overholdt i form af træning
- Afholde workshops, træningssessions med relevante suppleanter
- Lave træningsmateriale som kan bruges, når et team eller opgave har behovet
- Stå for onboardingforløbet af nye kollegaer i Customer Care
- Vedligeholde knowledgebase på tværs af teams i Clever
- Kan overføre komplekse produkter og processer til et sprog der er forståeligt for alle
- Er inkluderende i din tilgang til opgaver og løsninger
- Er indstillet på, at du vil indgå i den daglige drift omkring 5-10% af arbejdstiden
- Har et teknisk hoved, og have nemt ved at navigere i flere systemer og holde et godt overblik
Hvem er du?
Du har erfaring med at træne og undervise medarbejdere – individuelt eller i grupper – og har tidligere arbejdet med kundeservice og relaterede processer. Du tilpasser undervisningsmateriale til målgruppen med sikker hånd og er kendt for din rolige, men engagerede tilgang når det kommer til at lære fra dig. Dine kolleger fremhæver din evne til at sætte retning og gøre selv komplekst stof interessant og inspirerende.
Vi har Ingen hierarkier eller solosejre i Clever
Hos Clever ser vi os selv mere som en organisme end som en organisation. Vi arbejder alle for at nå samme fælles mål – og så nytter det ikke, at vi arbejder hver for sig, i hver vores retning. Derfor finder du ingen solosejre eller hierarkier i Clever. Vi har heller ikke afdelinger og ledere i traditionel forstand. Vi hører hver især til ét team, men derfra arbejder vi frit sammen på kryds og tværs for at nå vores mål. Det kalder vi medledelse.
Vi afholder løbende samtaler, så send din ansøgning hurtigst muligt. Vi kan nemlig godt finde på at lukke opslaget ned før tid, hvis vi møder det helt rigtige match. Brug gerne din ansøgning til at fortælle os, hvorfor du søger netop dette job hos os i Clever.
Du kan læse mere om, hvordan det er at arbejde hos Clever på eller Instagram @LivetiClever. Vi glæder os til at høre fra dig
Clever er en innovativ virksomhed, som blev etableret i 2009 og er ejet af to af Danmarks mest ambitiøse energikoncerner, Andel (tidligere SEAS-NVE) og NRGi. I Clever sætter vi brugeren i førersædet og former fremtidens e-mobilitet, så det er nemt at køre elbil - og dét kræver opladning og ubegrænset frihed til at lade bilen op, uanset hvor du er – også på tværs af grænser. Du kan læse mere om Clever på .
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