Customer Service Agent
5 days ago
Customer Service Agent, deltid, 30 timer
Samsøe & Samsøe søger en serviceminded Customer Service Agent, der vil blive en vigtig del af vores B2C Customer Care team placeret på vores lager i Glostrup. Stillingen er deltid, 30 timer med opstart hurtigst muligt. Du vil få rig mulighed for at bruge dine kommunikations- og servicefærdigheder samt få erfaring indenfor et voksende internationalt modebrand. Du vil arbejde tæt sammen med andre afdelinger såsom E-commerce, Logistik, Returafdelingen m.f.
Ansvarsområder:- Sikre perfekt kundeservice på tværs af alle kanaler (e-mail, telefon, live-chat, sociale medier osv.)
- Hjælpe kunder med ordreplacering, produktforespørgsler, størrelsesvejledning og support efter køb
- Håndtere reklamationer
- Rapportere til de relevante afdelinger
- Assistere med håndtering af OMNI-channel
- Selvstartende og resultatorienteret
- Positiv, udadvendt og serviceminded
- Fremragende kommunikationsevner, både mundtligt og skriftligt
- Flydende i dansk og engelsk, både mundtligt og skriftligt
- Kendskab til OMNI-kanaler
- Gode tidsstyrings- og multitasking-evner
- Erfaring fra et travlt service- eller detailmiljø
- Erfaring med kundeservice, CRM-systemer, ERP-systemer, POS og Microsoft Office er en fordel
- Bosiddende i Danmark (Sjælland), da onsite-arbejde er påkrævet
Vi er engagerede i at skabe et mangfoldigt miljø og opfordrer alle til at søge stillingen, uanset national oprindelse, farve, religion, kønsidentitet eller udtryk, seksuel orientering, genetik, handicap eller alder.
Inspirerer jobbeskrivelsen dig? Og kan du se dig selv som en del af et inkluderende arbejdsmiljø med en stærk holdånd, muligheder for personlig- og faglig udvikling? I så fald håber vi, at du føler dig motiveret til at blive en del af Samsøe Samsøe. Du kan ansøge online gennem linket til højre.
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