Highly Skilled Customer Service Representative for Finnish Speaking Clients

2 weeks ago


Rudersdal Kommune, Denmark Tieto Denmark AS Full time

We are seeking a highly skilled and service-oriented individual to join our team as a Finnish speaking Customer Support Consultant. Tietoevry Banking is a leading financial services software and solution partner in the Nordics, offering modular, pre-integrated banking as a service solutions and market-leading software for core, payments, credit, cards, financial fraud, and wealth.

As a Finnish-speaking customer service representative at Tietoevry Banking, you will work independently handling incoming calls and providing high-quality service to customers. You will be responsible for resolving customer inquiries and issues related to financial services, such as card blocking and other support requests. Your work will be carried out in Finnish as well as Swedish and English.

This position offers you the opportunity to work with a fantastic team of 8 individuals where good collaboration and a pleasant work environment are highly valued. We are staffed around the clock, which means that shifts may occur during daytime, evenings, nighttime, and weekends. The salary for this position is approximately 40,000 - 55,000 SEK per year, depending on experience and qualifications.

Key Responsibilities:
  • Handle incoming calls from customers, primarily individuals but also stores and bank personnel, and assist them with their inquiries.
  • Make follow-up calls on submitted cases.
  • Register all incoming cases in various systems.
  • Resolve incoming cases based on the situation.
  • Provide top-level service and customer interaction to ensure the best solution for the customer's situation.
  • Work towards creating and developing good collaborations with the company's customers.
Requirements:
  • Speaks and writes Finnish, Swedish, and English fluently.
  • Has previous experience in a customer service role where you interacted with individuals, via phone, in-store, restaurant, etc.
  • Has a high school diploma.
  • Is service-minded.
  • Has good computer skills.
Personal Qualities:
  • Flexible and loyal with a solution-oriented mindset.
  • Responsible and structured in your work approach.
  • Capable of providing professional customer interaction in all situations.
  • Meticulous in your work to always ensure the highest quality of service to the customer.
  • Handles stressful situations and communicates easily with colleagues.


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