Global Customer Support Manager: Denmark Opportunity
3 days ago
We are seeking a seasoned Senior Product Support Lead to join our innovative team at Connected Cars A/S. As part of our Customer Success department, you will be responsible for delivering top-notch support to hundreds of workshops and 250 fleets worldwide.
Your primary role will involve leading a small team of Product Support Specialists, providing guidance, coaching, and mentorship to ensure their growth and success. You will also be the go-to person for complex technical issues, collaborating closely with internal stakeholders to resolve customer concerns efficiently.
With approximately 2,000+ support requests per month, you will play a crucial role in implementing scalable processes and maintaining a close dialogue with our Product and Tech teams. Your experience in customer service, leadership, and IT will be invaluable in this position.
To succeed in this role, you must have:
- Proficiency in English and Danish on a professional level, with additional languages being an asset.
- At least 3 years of experience in customer service from a similar position.
- A proven track record as a Team Lead or in a leadership role, preferably in the tech industry.
- An affinity for IT and a willingness to learn new systems.
- Familiarity with best practice customer support technology systems, such as Intercom, Zendesk, Shortcut, and Slack.
- Excellent communication skills, capable of building strong relationships with customers and across multiple departments.
- The ability to work well under pressure and prioritize tasks effectively.
Competitive salary: estimated DKR 700,000 - 900,000 (DKK) per annum based on location and experience.
A collaborative work environment that encourages growth and creativity.
Extensive employee discounts schemes on cars, repairs, etc.
Friday bars, monthly social events, affordable lunch scheme, and unlimited snacks in the kitchen.
Connected Cars is an equal opportunity employer committed to diversity and inclusivity.
Why Join Us?
A chance to be part of a pioneering company with a global reach.
Opportunities for growth and professional development in a dynamic environment.
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