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Customer Service Team Leader

1 week ago

København Huse, Denmark Just-Eat.dk ApS Full time

Customer Service Team Leader

Placering: Copenhagen

Just Eat er en vækstvirksomhed, hvor der er fart på, og hvor vi gør, hvad der kræves for at nå vores mål. Vi søger dig, der gerne vil motivere unge mennesker til at yde deres bedste og samtidig have en sjov hverdag sammen med os andre i Just Eat.

Som Customer Service Team Leader for vores kundeservice-team vil du indgå i det daglige ledelsesteam, bestående af dig og tre andre teamledere, med reference til Head of Customer Service Danmark. Her vil du, i samarbejde med dine kollegaer, være ansvarlig for den daglige drift, hvor du med din motiverende ledelsesstil og dit personlige touch sikrer, at organisationen leverer en fremragende service.

Ansvarsområder:

  • Ledelse og motivation af teamet.
  • Opfølgning på KPI’er og coaching af medarbejdere.
  • Alignment og tæt samarbejde mellem teamledere i forhold til ledelse og projekter på tværs.
  • Planlægning og afholdelse af værdiskabende events.
  • Rekruttering.
  • KPI-rapportering.

Hvordan vil din hverdag se ud?

I stillingen som Customer Service Team Leader vil du have fokus på at vores medarbejdere i kundeservicen trives og levere gode resultater. Du vil få ansvaret for 15-20 medarbejdere samt 1-3 driftsledere. Du vil også drive mindre projekter og diverse nye tiltag sammen med de andre teamledere i kundeservicen, da vi er en organisation, der driver mange forandringer. Du vil indgå i et tæt samarbejde med dine lederkollegaer og nærmeste leder omkring driften og kulturen i afdelingen.

Hvad forventer vi af dig?

  • Det er en fordel, hvis du har erfaring fra kundeserviceafdeling eller lignende.
  • Vi arbejder i flere systemer, der håndterer hele flowet fra kunden til levering. Det er derfor et plus, hvis du har flair for at sætte dig ind i nye systemer.
  • Det er vigtigt at du har en positiv tilgang, da vi handler ud fra en “can do” kultur.
  • Vores koncernsprog er engelsk, og det er vigtigt, at du mestrer både det danske og engelske sprog i skrift og tale.
  • Du skal være serviceminded, en teamspiller og ivrig efter at deltage aktivt i samtaler.

Hvad tilbyder vi?

  • En lederstilling med stor indflydelse og mulighed for at sætte dit eget præg på afdelingen.
  • Frihed under ansvar.
  • En travl og sjov hverdag, med varierende arbejdsopgaver.
  • Et fartfyldt kontor som både kommer hinanden ved til torsdagskage, fredagsbarer og meget mere.
  • Fast månedsløn.
  • Pensionsordning, fritvalgsordning samt ulykkes- og sundhedsforsikring.
  • Medarbejderrabat ved bestilling af mad.
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