Service Delivery Manager – SKG Services Europe
2 days ago
Service Delivery Manager - SKG Services Europe
Manual anything is so last year, right? We’re a FinTech and Consulting company on a mission to empower accounting, finance and treasury teams with our award-winning automation software. We just expanded to EMEA and there’s an exciting journey ahead of us. Do you want to join our growing team?
Who We’re Looking For
We are looking for a commercially driven individual who thrives in expanding support agreements and deliverables. The ideal candidate will develop and enhance our support offerings, functions, processes, and team within our growing business. Excellent communication and interpersonal skills are a necessity along with exceptional relationship-building abilities. Additionally, have experience in managing expectations from multiple stakeholders, both internally and externally. We are looking for the right talent for the role - experience is a bonus.
What You’ll Be Doing
- Monitor and manage service delivery processes to ensure customer satisfaction and SLA fulfillment
- Have team management including direct reports
- Identify opportunities for continuous improvement of service delivery processes and implement relevant solutions
- Participate in the growth and development of SKG Services Europe support offerings
- Be responsible for estimation, budgeting, and resource (utilization) within the team
- Monthly reporting to customers on progress and actuals
Who We Are
We are experts in providing consultation and solutions for automating banking and treasury processes across all industries. We offer a market-leading banking and treasury automation add-on solution for Microsoft Dynamics 365 F&O. As a Microsoft Dynamics Certified Independent Software Vendor (“ISV”), SKG offers solutions within Banking, Cash Management, and Treasury automation of Microsoft Dynamics to nearly 2000 customers worldwide, with customers ranging from regional companies to multinational corporations across all industries. We’re also a sister company to YAVICA - a global software company offering a real estate solution based on Microsoft Dynamics.
Skills And Characteristics We’re Looking For
- High level of intrinsic motivation
- Will thrive in being the champion in the eyes of the customer
- Commitment, highly structured, and eager to learn
- Demonstrating a strong ability to manage teams and clients
- Hands-on ability to resolve challenges yourself if needed while also being able to delegate when appropriate
- Good experience in Microsoft tools like MS Project, Excel, PowerPoint, Visio
- Possesses a high level of written and spoken English
As a company, we have a strong go-getter mentality and besides a competitive salary, we offer an informal work environment with a large degree of flexibility and freedom as well as an opportunity to shape your own career growth.
Does this sound like a match? Then don’t hesitate to apply. We’re reviewing applications on a continuous basis.
Seniority levelMid-Senior level
Employment typeFull-time
Job functionProject Management and Information Technology
IndustriesBanking and Software Development
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