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Retail Hospitality Support

2 months ago

København, Denmark Louis Vuitton Full time

About The Job

In the position of Retail Hospitality Support, you will assist the Louis Vuitton store team in delivering the best experience to our clients. In this non-selling role, you will be responsible for welcoming the clients and initiating the perfect client’s journey through a warm welcome, by effectively determining their needs and providing direction within the store. You will partner with the managers and client advisors to ensure that every client has a unique experience, essential to delivering the Louis Vuitton Promise.


Job responsibilities

  1. Welcoming clients and providing an excellent first impression of our brand to all clients
  2. Supporting the team by animating the waiting clients and ensuring smooth client communication and experience
  3. Managing the daily client appointment calendar, promoting our appointment service as required
  4. Providing clients with refreshments
  5. Providing recommendations and guiding clients to local happenings, restaurants, cultural events, points of interest, etc.
  6. Maintaining visual standards throughout the day in all parts of the store
  7. Wrapping and packaging assistance to the sales team & supporting the back of house team with replenishment product deliveries arrangements

Profile

  1. Passion for the brand and client experiences
  2. Experience in Concierge Services, Hosting Services, VIP Relations, and/or Hospitality Management
  3. Demonstrated success in a client-facing environment
  4. Proactive mindset & excellent interpersonal skills
  5. Ability to multi-task in a fast-paced environment
  6. Detail-oriented and organized
  7. Team player
  8. Strong command of English and Danish

Reference LVM24700

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