Senior Assistance Coordinator
4 months ago
Vil du være med til at supportere et stærkt team på vores vagtcentral, sammen med vores Team Managers og sikre en fortsat verdensklasse kundeservice, samt optimere arbejdsprocesser? Så er det dig, vi søger, som Senior Assistance Coordinator til vagtcentralen hos SOS International Aarhus.
Som Senior Assistance Coordinator vil du være nøglen til at opretholde kvaliteten af vores team. Din primære opgave er at sikre, at vores medarbejdere har de nødvendige færdigheder inden for kundedialog, sagshåndtering og IT. Du vil coache dem for at sikre, at vi når vores KPI'er.
Din rolle indebærer også at skabe et inspirerende arbejdsmiljø, hvor medarbejderes motivation og engagement trives, hvilket vil bidrage til vores samlede succes.
Du vil have ansvar for at sikre, at vores ressourcer er korrekt fordelt, og at teamaktiviteter koordineres effektivt. Desuden vil du være med til at optimere vores arbejdsprocesser og fremme en kultur med konstant forbedring.
Du bliver en del af en formålsdrevet organisation med en stærk kultur, hvor vi samarbejder og hjælper hinanden på tværs af teams og afdelinger. Du kommer til at arbejde i en spændende stilling, hvor du vil få stor indflydelse på drift og medarbejdertrivsel, og du vil få et engageret team af ledere og kolleger, som vil støtte dig. Herudover får du en arbejdsplads, der ønsker at fremme arbejdsglæde og at fejre både små og store succeser.
Er du klar til at være en central del af vores succes?
Kvalifikationer:
- Erfaring med coaching af medarbejdere og KPI'er
- En proaktiv og initiativrig indstilling
- Stærke kommunikationsevner
- Ambassadør for at drive SOS International mod endnu større succes
- Du bidrager aktivt til et godt trivselsmiljø på arbejdspladsen
- Du taler og skriver flydende dansk og engelsk
- Stillingen fordrer fremvisning af ren straffeattest
Vi tilbyder:
- Fuldtidsstilling med vekslende arbejdstider
- Løn efter kvalifikationer inkl. pensionsordning og sundhedssikring
- Et interessant og afvekslingsrigt job, der ikke kræver en specifik uddannelsesmæssig baggrund
- En solid grunduddannelse med fokus på kundeservice, dialogværktøjer og konflikthåndtering
- Rig lejlighed til at udvikle dine kommunikative og menneskelige kompetencer i praksis
- Kantine i dagtimerne og andre personalegoder som sociale arrangementer og massageordning
- Nye lokaler i Aarhus N med indretning og faciliteter, der afspejler fremtidens arbejdsplads
Er det dig, vi søger?
Send en motiveret ansøgning og CV via linket. Vi holder løbende samtaler, så vent ikke med at ansøge. Bemærk, vi modtager ikke ansøgninger via e-mail.
Spørgsmål?
Har du spørgsmål til stillingen, er du velkommen til at kontakte Team Manager Jesper på eller Marianne på eller People & Culture på.
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