Customer Service Agent

3 months ago

Odense, Denmark Mercell Danmark AS Full time

Working at Mercell

At Mercell, we're on a mission to revolutionise public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about.

With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.

Together, let's shape the future and create real value for society, one innovative solution at a time.

Your Mission
As a Customer Service Agent working for Mercell, your role is crucial in ensuring a positive customer experience. You’ll engage with customers in various ways, using strong verbal and written communication skills to address inquiries and provide solutions. This role involves efficiently managing multiple customer interactions, resolving technical issues, and documenting interactions in our ticketing system. You’ll play an important role in guiding our customers in the usage of our products, provide technical support, collect valuable feedback, and collaborate with other teams to enhance the overall customer journey and improve our products and services. Adaptability to changing or evolving products and effective time management are key attributes for success in this dynamic role. Mercell’s customer loyalty is directly affected by this frontline representative.

As the ideal candidate for this role, you have a strong passion for providing our customers the best possible experience. You have a positive and flexible attitude to change and see it as an opportunity for development, both as an individual and as an employee.

We see the following qualities as important to thrive and evolve in this role:

  • Customer minded and great communicator with empathy
  • Calm, patient and detail oriented
  • Self-driven: Enjoys to work in a dynamic environment with tight deadlines
  • Curious and fast learner

Core Responsibilities

  • Communicate with our customers via phone calls or our online platforms
  • Provide excellent support and guidance to our customers in our online platforms
  • Contribute to a great collaboration in the team and across borders on knowledge sharing
  • Be proactive in helping decrease the amount of incoming calls and tickets by creating articles, educating our customers and always staying one step ahead of the market trends.
  • Teach other employees to support the relevant product

Required Qualifications

  • Proven experience in customer service, customer support or other customer related roles
  • Fluent in Estonian and English, both written and spoken language
  • Strong digital literacy skills and proven ability to navigate within unfamiliar software
  • Solid understanding of confidentiality and other professional codes of conduct

Preferred Qualifications

  • Having experience with public tendering and e-procurement is a strong plus
  • Experience from being a super-user and teaching others is an advantage

Start date: As soon as possible

Duration: Full Time

Workplace type: Hybrid Remote

Location: Tallinn, Estonia

What we offer
As a fast growing technology company, we are committed to taking care of our employees through initiatives such as hybrid work to support work-life balance, health and insurance plans (may differ per country/office), pension plans, paid parental leave, social happenings and competitive salary packages. Please see our perks and benefits to get more insights on what to expect of perks, benefits and culture when joining Mercell.

Has this sparked your interest?
Then we can't wait to have you join our mission and look forward to receiving your application.

We will continuously invite qualified candidates for job interviews and will close the job post as soon as we have found the right candidate for this role.

Application Deadline: 18.08.2024. However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive them.

We may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.

Department: Customer Service

Locations: Tallinn

Remote status: Hybrid Remote

About Mercell
Mercell is the largest public tendering and bidding platform for European buyers and suppliers, dedicated to enhancing connectivity between public buyers and suppliers. We make tenders compliant and easy, while enabling equal opportunity for all suppliers to the public sector.

Co-workers 700+

#J-18808-Ljbffr

  • Customer Service Agent Role

    1 month ago

    Odense, Odense Kommune, Denmark Mercell Danmark AS Full time

    About the RoleAs a Customer Service Agent working for Mercell, you will play a crucial part in delivering an exceptional customer experience. You will engage with customers through various channels, utilizing your strong verbal and written communication skills to address inquiries and provide solutions.This role requires efficiently managing multiple...

  • Customer Experience Specialist

    4 weeks ago

    Odense, Odense Kommune, Denmark Mercell Danmark AS Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Agent to join our team at Mercell in Tallinn, Estonia.As a Customer Service Agent, you will play a crucial role in ensuring a positive customer experience by providing exceptional support and guidance to our customers. You will engage with customers through various channels, using...

  • Customer Service Representative

    1 month ago

    Odense, Odense Kommune, Denmark Ikea Full time

    About the RoleWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, guiding customers through our showroom, and ensuring a seamless shopping experience.Responsibilities- Provide outstanding...

  • Customer Service Representative

    2 months ago

    Odense, Odense Kommune, Denmark Ikea Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Associate. As a Sales Associate, you will be responsible for providing exceptional customer service, guiding customers through our showroom, and ensuring a seamless shopping experience.Key ResponsibilitiesProvide outstanding customer service,...

  • Customer Service Engineer

    3 months ago

    Odense, Denmark Universal Robots Full time

    ID: 8047Function: Sales OperationsLocation: Odense, South Denmark, DK #WeAreUR and we continuously redefine automation At Universal Robots, part of Teradyne Inc., has a simple mission: Automation for Anyone. Anywhere. Our vision is to create a world where people work with robots, not like robots. And with 75,000+ cobots already installed worldwide,...

  • Customer Service Engineer Position at Universal Robots

    1 month ago

    Odense, Odense Kommune, Denmark Universal Robots Full time

    Job Title: Customer Service Engineer Position at Universal RobotsJob Summary: We are seeking a highly skilled Customer Service Engineer to join our team at Universal Robots. As a key member of our sales operations team, you will be responsible for providing technical support and assistance to our customers, ensuring their satisfaction with our products and...

  • Customer Service Associate

    3 weeks ago

    Odense, Odense Kommune, Denmark hello AG Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their bike-related needs are met, and contributing to the overall success of our store.

  • Technical Customer Advocate

    1 month ago

    Odense, Odense Kommune, Denmark Colourbox GmbH Full time

    Skyfish is a leading SaaS provider serving over 500 clients, including top companies in North Europe. We deliver comprehensive image solutions, empowering organizations to manage and share images efficiently. Our dedicated teams collaborate closely with expert developers to provide value, stability, and security in a professional cloud-based solution.About...

  • Customer Success Specialist for Skyfish

    3 weeks ago

    Odense, Odense Kommune, Denmark Colourbox GmbH Full time

    About SkyfishSkyfish is a pioneering SaaS provider serving over 500 esteemed clients, including leading companies in North Europe. We offer comprehensive image solutions, empowering organizations to manage and share images across platforms. Our dedicated teams collaborate closely with our expert developers to deliver value, stability, and security in a...

  • Technical Customer Success Specialist

    2 months ago

    Odense, Odense Kommune, Denmark Colourbox GmbH Full time

    Skyfish is a leading SaaS provider serving over 500 clients, including prominent companies in North Europe. We offer comprehensive image solutions, empowering organizations to manage and share images across platforms. Our dedicated teams collaborate closely with our expert developers to deliver value, stability, and security in a professional cloud-based...

  • Bike Service Technician

    4 weeks ago

    Odense, Odense Kommune, Denmark hello AG Full time

    Are you passionate about working with bikes and providing exceptional customer service?We're looking for a Bike Service Technician to join our team in Odense, Denmark.This is a part-time position (approximately 8 hours/week) where you will be the first point of contact for customers, helping them set up new subscriptions or resolve any issues they may...

  • Technical Customer Success Professional

    1 week ago

    Odense, Odense Kommune, Denmark Colourbox GmbH Full time

    Job DescriptionWe are seeking a dedicated and experienced Customer Success Specialist with a technical mindset to join our team at Skyfish.The ideal candidate will have a strong understanding of technical products, particularly SaaS, and excellent communication and presentation skills in Danish and English.Maintain and grow monthly recurring revenue (MRR)...

  • Customer Success Associate

    2 months ago

    Odense, Odense Kommune, Denmark Cardlay AS Full time

    About CardlayCardlay is a Danish FinTech company that empowers card issuers with cutting-edge spend management solutions. Our mission is to deliver new standards for fast and efficient spend management for corporations on a global scale.About the RoleWe are seeking a skilled and motivated student to join our commercial and support team as a Customer Success...

  • Customer Success Associate

    1 month ago

    Odense, Odense Kommune, Denmark Cardlay AS Full time

    About Cardlay: Cardlay A/S, a leading Danish FinTech company, aims to revolutionize corporate spend management with cutting-edge solutions. As a strategic partner to banks, card issuers, and financial institutions, our mission is to empower clients with seamless financial operations.About the Job: As a Customer Success Associate, you will contribute to our...

  • Customer Success Associate

    3 months ago

    Odense, Denmark Cardlay AS Full time

    About Cardlay: Cardlay is a Danish FinTech company founded with a clear purpose: We want to deliver new standards for fast and efficient spend management for corporations on a global scale. We are a strategic partner to banks, card issuers, processors, and financial institutions. Our mission is to empower card issuers with cutting-edge spend management...

  • Technical Customer Success Specialist

    3 months ago

    Odense, Denmark Colourbox GmbH Full time

    Skyfish is a premier SaaS provider serving over 500 clients, including leading companies in North Europe. We offer comprehensive image solutions, empowering organizations to manage and share images across platforms. Our dedicated teams collaborate closely with our expert developers to deliver value, stability, and security in a professional cloud-based...

  • Part-Time Service and Sales Expert for Odense Location

    3 weeks ago

    Odense, Odense Kommune, Denmark hello AG Full time

    We are seeking a highly skilled Part-Time Service and Sales Expert to join our team in Odense. As a key member of our sales and service team, you will be responsible for delivering exceptional customer experiences and ensuring seamless sales processes.The ideal candidate will possess excellent communication skills, both written and verbal, and be able to...

  • Design Innovator for Play and Fitness Solutions

    3 weeks ago

    Odense, Odense Kommune, Denmark KOMPAN AS Full time

    About the RoleWe are seeking a skilled Industrial Designer to join our Concept and Design team at KOMPAN A/S in Odense, Denmark. As a Design Innovator, you will play a vital role in creating fitness and playground equipment that promotes healthier and happier communities.ResponsibilitiesCreate innovative products and solutions that meet customer needsDesign...

  • Sales and Service Expert

    2 months ago

    Odense, Odense Kommune, Denmark H&M group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Advisor to join our team at Monki. As a Sales Advisor, you will play a key role in ensuring a great shopping experience for our customers, working closely with your colleagues to optimize selling, implement selling activities, and uphold our brand values.Key ResponsibilitiesSecure...

  • Product Safety

    3 months ago

    Odense, Denmark KOMPAN AS Full time

    Are you motivated by solution-oriented dialogs with designers, engineers, and production? And are you passionate about bringing your flair for testing, product development, and product safety into play? Then you have the opportunity to help develop future solutions for playgrounds and outdoor fitness equipment. For KOMPAN A/S, we are looking for an...