Customer Service Representative

4 hours ago


Odense, Odense Kommune, Denmark H&M group Full time

Company Overview

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At H&M Group, we're dedicated to empowering self-expression through fashion. Our brand embodies a vibe that's friendly, playful, bold and empowering.

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Job Description

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We're seeking a Customer Service Representative to join our team as a Sales Advisor. As the face of our brand, you'll play a vital role in enhancing the shopping experience for our customers.

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Your responsibilities will include providing high-level service at every turn, from initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor. You'll also process deliveries, replenish stock, and merchandise the latest garments on the shop floor.

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Required Skills and Qualifications

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To be successful in this role, you'll need to be customer-focused, proactive, and curious. You'll seek opportunities to improve everyday processes and routines and take proactive action where needed.

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You'll be honest and genuine in your approach, interested in fashion and trends, communicative, positive, and open-minded. A willingness to learn and adapt is essential, as well as being collaborative, inclusive, and supportive of others.

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Benefits

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We offer attractive benefits with extensive development opportunities. All employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. We also have an H&M Incentive Program – HIP, which provides additional perks and rewards.

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Inclusion & Diversity

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We're committed to creating and maintaining inclusive, diverse, and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience, and ideas.

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