Sustainability Focused Customer Success Leader
9 hours ago
We are seeking a highly skilled and experienced Customer Success Manager to join our team in Copenhagen. As a key member of our organization, you will be responsible for ensuring the success and satisfaction of our diverse range of Nordic clients.
Key Responsibilities:
- Client Interaction: Engage with customers across various industries, with a primary focus on the renewable energy sector and Lifescience, to deliver exceptional service and value.
- Relationship Development: Nurture and develop client relationships to help them maximize the benefits from Schneider Electric's contracted services, particularly our digital service portfolio.
- Needs Identification: Identify and match client needs with our products and services to drive successful expansion and renewal.
- Customer Experience: Ensure seamless customer experiences and satisfaction for our contract service offers.
- Communication and Collaboration: Act as the Single Point of Contact for customers, requiring excellent communication skills and the ability to delegate tasks effectively to internal functions.
- Team Collaboration: Foster solid collaboration and communication between sales, operations, and global functions.
Requirements and Qualifications:
- Previous experience in customer success, account management, project management, product management, or business development.
- Excellent communication skills in Danish and English (other Nordic languages considered an asset).
- Suitable educational background in Engineering, Business Administration, or a commercial field.
- Experience in the Energy or IT industry, or equivalent with a high concentration of service agreements, is an advantage.
What We Offer:
- Professional Growth: Access to continuous learning opportunities, mentorship programs, and career development resources to nurture your potential and drive your career forward.
- Innovative Environment: Be part of a dynamic, forward-thinking organization that encourages creativity, innovation, and entrepreneurial spirit as we lead the way in digital transformation and sustainability.
- Work-Life Balance: We value your well-being and offer flexible work arrangements, comprehensive wellness programs, and support to help you maintain a healthy work-life balance.
- Global Impact: Contribute to meaningful projects that address global energy challenges and sustainability, making a positive impact on the world while advancing your career.
- Inclusive Community: Join a diverse and inclusive community where your unique perspectives are celebrated, and your voice is heard, fostering an environment of collaboration and belonging.
About Schneider Electric:
As a leader in the sustainable energy sector, Schneider Electric empowers people to create a better future in homes, buildings, data centers, infrastructure, and industries worldwide. With a presence in over 100 countries, Schneider Electric has a commitment to turning sustainability ambitions into actions.
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